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# IT Contact Center Support/Service Desk

- **Company:** Agile Resources
- **Location:** Malvern, PA, United States (Remote available)
- **Experience:** Expert
- **Salary:** $37,440.0
- **Contract:** Permanent contract
- **Skills:** Health Informatics, Information Systems, Microsoft Software, Information Technology
- **Published:** September 5, 2026
- **Apply:** https://jobs.gotoagile.com/index.smpl?arg=jb_apply&POST_ID=14296800

## About the Role

Associate’s degree in Computer Science, Information Systems, or a related technical major (or equivalent combination of education, experience, and certifications).
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6+ months of IT support experience, preferably within a high-volume contact center, help desk, or healthcare environment.
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Demonstrated ability to troubleshoot and diagnose Microsoft products, hardware, and clinical/healthcare applications.
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Superior customer service and communication skills with a commitment to maintaining confidentiality and user satisfaction.
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A private, dedicated home office space with a strong wired internet connection.

## Description

Our client is a nationally recognized leader in healthcare, dedicated to transforming lives through clinical excellence and compassionate support. They foster a collaborative environment where technology professionals enable life-saving operations.

Step into a vital IT support role where you will serve as the first line of defense for clinical and desktop applications across a 24/7 healthcare ecosystem. You will troubleshoot technical incidents via phone, chat, and ticketing portals while partnering with engineering teams to minimize downtime. This is an exciting opportunity for a customer-focused IT professional looking to build a rewarding career in healthcare technology.

Here’s what you’ll be doing:
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Diagnosing and resolving IT support incidents at first contact using proactive questioning, technical expertise, and remote tools.
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Supporting clinical and desktop applications, hardware, printers, and network connectivity across multi-channel support platforms.
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Documenting troubleshooting steps, known issues, and permanent solutions within the knowledge base to ensure seamless team alignment.
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Escalating complex or recurring technical issues to specialized support teams while maintaining complete ownership of the customer experience.
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Participating in a rotating on-call, evening, and weekend coverage schedule to ensure continuous operational availability.


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