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# Applications Systems Specialist II - EHRA

- **Company:** The State Of North Carolina
- **Location:** Raleigh, NC, United States (Remote available)
- **Experience:** Expert
- **Salary:** $91,600.0 - $160,299.0
- **Contract:** Permanent contract
- **Skills:** Software Applications, Business Software, Software as a Service, Cloud Computing, Secure Coding, Scripting, Enterprise Software Applications, Information Technology, 3-tier Architectures, ServiceNow Customer Service Management, Servicenow
- **Published:** September 5, 2026
- **Apply:** https://www.careerjet.com/job/us6124e88eed61eb503a1ff6f7aaa0959c/eaa

## About the Role

The ServiceNow Customer Workflows section within Business Services meets with NCDOT clients and establishes strategic business requirements needed to create ServiceNow scoped applications. These scoped applications are developed and used to streamline and improve business processes and workflows for over 10 million North Carolina constituents. Specific applications include ServiceNow Customer Service Management (CSM) under Public Services Digital Services (PSDS), and multiple custom-built applications.
Knowledge Skills and Abilities/Management Preferences
The following Management Preferences are not required, but applicants that possess these skills are preferred:

 * Thorough knowledge of enterprise and cloud-based application development frameworks, scripting languages, and secure coding practices

 * Thorough knowledge of ServiceNow application architecture, Customer Workflows, and integration technologies

 * Demonstrated ability to analyze complex business requirements and design scalable application solutions

Discover why NCDIT is the ideal destination for your professional growth -
Minimum Education and Experience
Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.
Bachelor's degree in computer science or an IT related field or related technical degree from an appropriately accredited institution and six years of progressive experience in business application, business intelligence, or enterprise application consulting or development
OR
Associate degree in computer science or an IT related field or related technical degree from an appropriately accredited institution and seven years of progressive experience in business application consulting or development
OR
High School or General Education Development (GED) diploma and ten years of experience in business application, business intelligence, or enterprise application consulting or development; or an equivalent combination of education and experience.

## Description

The Applications Systems Specialist II serves as a senior-level application systems specialist responsible for independently designing, developing, implementing, and supporting complex enterprise and cloud-based applications, primarily within the ServiceNow platform. The role translates business requirements into scalable, secure, and high-performing application solutions, manages application system implementations, and provides advanced technical leadership and Tier 3 application support across a portfolio of mission-critical systems supporting NCDOT operations and public-facing services., Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the ri…

 + 9 hours ago


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