> Markdown version of [/jobs/ext/2731112-technical-onboarding-manager](https://www.wearedevelopers.com/jobs/ext/2731112-technical-onboarding-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Onboarding Manager - **Company:** Packa - **Location:** Berlin, Germany - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Application Programming Interfaces (APIs), Software as a Service, Customer Data Management, Data Integration, Data Mapping, Data Structures, Technical Data Management Systems, File Transfer Protocol (FTP), B2b Software - **Published:** September 5, 2026 - **Apply:** https://startup.jobs/technical-onboarding-manager-w-m-d-b2b-saas-i-berlin-hybrid-packmatic-gmbh-7961164 ## About the Role * 2+ years in SaaS implementation, technical onboarding, or a similar role. Hands-on B2B software experience is essential. * You've done data integrations before: ERP connections, SFTP, CSV/Excel, APIs, or EDI - you know what it takes to get messy customer data into shape. * You can read a data structure, spot what's off, and fix it without needing someone to hold your hand. * You communicate clearly and directly internally and externally - e.g. with a packaging buyer, a customer's IT manager, or a Packa software engineer. * You've run workshops or training sessions and know how to read a room. * You take ownership seriously: your customers are your customers, and you stay on top of them. * You're comfortable building as you go: processes here are evolving, and you'd rather improve them than wait for them to be perfect. * Fluent in German and English. ## Description * Creative freedom: You will work directly with the Packa Leadership early-stage founding team, giving you creative freedom from day one. * Ownership: You will be part of a highly motivated, diverse, and successful team, with a high degree of freedom and responsibility from the outset. * Hybrid working: You will work in a great office in Berlin-Prenzlauer Berg. * Leadership: You will work in a company with an inspiring vision, led by an experienced founding team and supported by leading investors! * Appreciation and commitment: We believe in fair compensation and you will benefit from a clear path for growth and development. * Impact: You will shape the processes that companies use to make packaging more Your tasks & responsibilities * You own the customer relationship from contract signature through to full product adoption - you are the main point of contact throughout. * You lead the technical data integration of new customers, connecting ERP systems and other data sources to Packa (e.g. SFTP setup, tenant/user configuration, data mapping and verification). * You conduct gap analyses of customer data structures and ensure a clean, complete migration into Packa. * You plan and run onboarding workshops and training sessions tailored to your audience - whether that's an IT team, a procurement lead, or a sustainability manager. * You handle support during the onboarding phase: responding to emails, triaging tickets, and looping in Engineering or our Packaging specialists where needed. * You work with Sales when prospects have specific integration or onboarding questions before signing. * You pick up solid knowledge of packaging topics and regulations along the way - enough to hold your own in customer conversations and know when to bring in a packaging expert. * You collaborate closely with Product and feed back what you see in the field - your ear to the market directly shapes what gets built next. * You contribute to our "Packademy": building out training content, formats, and self-serve resources - and helping define how we onboard customers at scale. ## Related Videos - [Successful talent development in tech: A joint journey of executives and talents](https://www.wearedevelopers.com/videos/1497-successful-talent-development-in-tech-a-joint-journey-of-executives-and-talents) - [Web-based Information Visualization](https://www.wearedevelopers.com/videos/84-web-based-information-visualization) - [ Your Code Is the Sales Team Now](https://www.wearedevelopers.com/videos/100327-your-code-is-the-sales-team-now) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Launching a marketplace on-time: A lesson in taking shortcuts using spreadsheets!](https://www.wearedevelopers.com/videos/477-launching-a-marketplace-on-time-a-lesson-in-taking-shortcuts-using-spreadsheets) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) ## Related Articles - [The Biggest German Tech Companies](https://www.wearedevelopers.com/magazine/424-the-biggest-german-tech-companies) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Where to Find German Tech Jobs](https://www.wearedevelopers.com/magazine/366-where-to-find-german-tech-jobs) - [Finding Jobs in Germany](https://www.wearedevelopers.com/magazine/375-finding-jobs-in-germany) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)