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# IT-Supporter

- **Company:** Amadeus FiRe AG
- **Location:** Duisburg, Germany (Remote available)
- **Salary:** €40,000.0 - €45,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Issue Tracking Systems, Information Technology, User Accounts
- **Published:** September 5, 2026
- **Apply:** https://www.adzuna.de/details/5869038961

## About the Role

* Abgeschlossene Ausbildung im IT-Bereich oder vergleichbare Qualifikation
 * Erfahrung im IT-Support, idealerweise im 2nd Level Support
 * Gute Kenntnisse in Windows-Betriebssystemen, Microsoft 365 und Active Directory
 * Sichere Anwenderkenntnisse im Umgang mit Ticketsystemen
 * Serviceorientierte und strukturierte Arbeitsweise
 * Kommunikationsstärke und Teamfähigkeit
 * Verhandlungssichere Deutschkenntnisse in Wort und Schrift

## Description

* Analyse und Bearbeitung von IT-Störungen im 2nd Level Support
 * Unterstützung der Anwender bei Hard- und Softwareproblemen
 * Betreuung von Windows-Arbeitsplätzen sowie Microsoft-365-Umgebungen
 * Verwaltung von Benutzerkonten und Berechtigungen im Active Directory
 * Bearbeitung und Dokumentation von Tickets im Ticketsystem
 * Zusammenarbeit mit dem 1st und 3rd Level Support
 * Mitarbeit bei IT-Projekten und Prozessoptimierungen


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