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# Network Operations Technician\ Engineer - Tier 2

- **Company:** Unisys
- **Location:** Salt Lake City, UT, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Software Applications, Network Architecture, Enterprise Software Applications, Computer Network Operations
- **Published:** September 5, 2026
- **Apply:** https://jobs.localjobnetwork.com/apply/add/62614006/1

## About the Role

* University degree or equivalent education and experience
 * Minimum of 5 years relevant experience advanced knowledge in the following technologies relating to enterprise systems network. Have specific certifications on the respective domain, CCNA required\CCNP preferred or equivalent.
*Ability to support multiple clients/ technologies as part of shared support delivery. (multi network vendor\Multi client vendor)
*Must be client focused, display interpersonal skills and be an effective team member.
*Ability to train and develop staff and/or client.
Unisys is an Equal Opportunity Employer - Minorities/Females/ Veterans/Individuals with Disabilities/ Sexual Orientation/Gender Identity

## Description

* Delivers and leads team in the delivery of Tier 2 remote hardware and software support services to clients to resolve product use and multi-product/platform problems, and/or questions relating to enterprise systems, networks and application software, as well as desktop applications that are beyond the scope of the client's first level help desk support function.
 * Provides referrals and/or dispatches to other service providers to ensure that client's service level and technical requirements are met. Interacts with clients in person or by telephone.
 * Answer questions about installation, operation, configuration, customization, and usage of second level remote hardware and software products.
 * Applies diagnostic techniques to identify problems, investigates causes and recommends solutions to correct failures.
 * Provides alerts and situation status information to both client and Unisys management. Coordinates critical client issues as well as new product and/or system implementations.
 * Monitors performance and ensures completion of operational processes including incident resolution, root cause analysis, change management, and continual service improvement in accordance with Service Level Agreements.
 * Prepares, approves and coordinates the implementation of technical documentation and ensures that technical and client documentation is clear, current, accurate and complete.
 * Identifies, develops and conducts training needs for other analysts and clients as appropriate.
 * May participate or lead defined projects activities. Initiates process improvements for internal and external clients.
 * May be required to work in rotational shifts (24x7 shifts applicable) and provide on call support if required. May function as a Shift Leader.
 * Will be required to provide tier 2 support for all network infrastructure and client defined devices.
 * Technical lead for routing & network validation.


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