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# Service Desk Assistant

- **Company:** Harvard Medical School
- **Location:** Cambridge, MA, United States
- **Contract:** Permanent contract
- **Skills:** Desktop Computing, Software Deployment
- **Published:** September 5, 2026
- **Apply:** https://universityjobs.com/job/job/apply?id=7368425

## About the Role

The ideal candidate understands the importance of empathy, active listening, and accountability when working with the HLS community to deliver technology solutions. The successful candidate will also have some prior phone or in-person customer service experience, and a working understanding of technical endpoints including Microsoft and Apple personal computers and basic audiovisual equipment., Minimum 6 months to one year of experience relevant to the essential responsibilities and providing customer service., * Interpersonal communication skills with dedication to providing a high level customer service.

 * Good analytical and active listening skills.
 * Empathy, professionalism, and good judgment.
 * Ability to organize and coordinate workload independently among constant deadlines and shifting priorities., Must be able to individually lift, move and install computer and audio/visual equipment up to 50lbs, and periodically up to 100 lbs. with the assistance of others.

## Description

Service Desk Assistants support the work of the Harvard Law School Service Desk team, providing attentive and customer-focused technology support to our community of students, faculty, staff and visitors., * Monitor incoming service channels. Maintaining detailed and accurate ticket information, staying in close communication with customers on all open work, setting and maintaining appropriate expectations throughout interactions, and delivering superior customer satisfaction

 * Perform basic AV setups, strikes, and event support using built-in classroom technology.
 * Perform basic audio and video postproduction: trimming and delivering media to customers.
 * Staff service desk and address walk-in customer needs in a timely, professional manner.
 * Maintain public kiosk and lab computers: installing software and working with colleagues to troubleshoot issues.
 * Build, configure, and manage endpoints for deployments, repairs, and disposal
 * Participate in small-scale student or public-related deployment and operational projects.
 * Perform other duties as required.


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