> Markdown version of [/jobs/ext/2732828-it-support-engineer](https://www.wearedevelopers.com/jobs/ext/2732828-it-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Engineer - **Company:** Sybex Support Services LLC - **Location:** Albuquerque, NM, United States - **Experience:** Expert - **Salary:** $107,900.0 - $195,050.0 - **Contract:** Permanent contract - **Skills:** Active Directory, Apple Mac Systems, Computer Networks, Issue Tracking Systems, System Center Configuration Manager, Remote Service Software, Wi-Fi Technology, Mobile Os, Deployment Automation, Laptops, User Accounts - **Published:** September 5, 2026 - **Apply:** https://www.careerjet.com/jobad/usfb16aca1c2d30d1d4e85e7482dd6a057 ## About the Role * Proven experience in providing on-site support for end-user devices and IT hardware. * Strong knowledge of Windows, macOS, and mobile operating systems. * Hands-on experience with hardware diagnostics, repairs, and installations. * Basic understanding of networking concepts, including LAN, WAN, and Wi-Fi troubleshooting. * Familiarity with IT service management tools and ticketing systems. * Excellent problem-solving and troubleshooting skills. * Strong communication and interpersonal skills. Preferred Skills (Good-to-Have)- * Certifications such as CompTIA A+, ITIL Foundation, or equivalent. * Experience with Active Directory, OAice 365, and remote support tools. * Knowledge of server hardware and basic data center operations. * Familiarity with imaging and deployment tools (e.g., SCCM, MDT). * Experience in working in multi-site environments. ## Description End-User Device Support- * Provide on-site support for desktops, laptops, printers, mobile devices, and other peripherals. * Perform hardware diagnostics, repairs, upgrades, and installations. * Troubleshoot and resolve software-related issues, including operating systems, applications, and patches. * Configure and provision end-user devices based on organizational standards. Hands and Feet Support- * Act as the on-site technical resource for remote IT teams, assisting with physical tasks such as hardware replacements, cable management, and device installations. * Perform basic network troubleshooting and assist in resolving connectivity issues. * Support server room activities, including racking and stacking equipment, cable patching, and hardware inspections. Incident and Request Management- * Respond promptly to service requests and incidents raised by end users or IT teams. * Document and escalate unresolved issues to higher-level support teams. * Ensure timely resolution of issues within defined SLAs. Inventory and Asset Management- * Maintain accurate records of IT assets, including end-user devices and peripherals. * Assist in tracking and managing inventory levels for spare parts and equipment., * Requires travel to various locations to provide on-site support. * Ability to lift and move IT equipment as needed. * Availability for on-call support and flexible working hours. Key Activities- * On-site & remote deskside support for dedicated sites * 24 5 coverage with on call for off-hours; project off-hour support * User training and onboarding/oAboarding (JML) * Site documentation (floor plans, architecture) * Asset & equipment management (inventory, refreshes, storage/distribution/disposal) * Smart Hands (printers, network, voice, servers) * Data/server room upkeep * Conference room A/V & Teams Rooms support * Mobile phone support * VIP support * GMP & non-GMP lab systems support (hardware, software, user accounts) * SLA tracking and reporting, Overview: The Sr. Project Engineer role will oversee and execute the project controls and management of a multiple discipline, EPC project focused in the Mining Industry. 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