> Markdown version of [/jobs/ext/2732836-it-support-specialist-ii](https://www.wearedevelopers.com/jobs/ext/2732836-it-support-specialist-ii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist II - **Company:** DriveTime View all jobs - **Location:** Tempe, AZ, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Outlook, Multi-Factor Authentication, IT Management, Information Technology Operations, Virtual Private Networks (VPN), Network Troubleshooting, Microsoft Office, Remote Service Software, Computer Networking Systems, Software Troubleshooting, Microsoft InTune, Deployment Automation - **Published:** September 5, 2026 - **Apply:** https://www.careerjet.com/job/usca7bc4449f05d736e646c29dc0f7e530/eaa ## About the Role Self-motivated professionals who can work independently with minimal supervision Strong multitaskers who thrive in a fast-paced, dynamic environment Customer-focused individuals who deliver exceptional support and service Effective communicators who can clearly explain technical issues to non-technical users Team players who are comfortable mentoring and supporting junior team members Problem-solvers who take initiative and approach challenges with a solutions-oriented mindset The Specifics. 5+ years of end-user computing experience in an enterprise environment High School diploma or equivalent Hands-on experience providing technical support for laptop and desktop users Strong troubleshooting experience across hardware, software, and network systems Ability to work with minimal supervision Flexibility for after-hours and/or weekend support as needed Nice to Haves. A+ certification Apple certifications or equivalent experience Experience with two-factor authentication tools Mobile Device Management (MDM) experience Intune and/or Autopilot experience Microsoft Office 365 (Outlook, Teams, etc.) experience VPN experience Remote support tools and troubleshooting experience ## Description In short, the IT Support Specialist II plays a key role in maintaining in the DriveTime day-to-day IT operations by providing hands-on technical support to both corporate offices and remote employees. This position focuses on diagnosing and resolving hardware, software, and network issues while delivering a high level of customer service. As a more experienced team member, you'll also serve as an escalation point, helping guide junior team members and contributing to larger IT initiatives and projects. In long, as the IT Support Specialist II, you will be responsible for: Delivering on-site and remote technical support for corporate offices and distributed teams Evaluating, prioritizing, and resolving support tickets while maintaining clear communication with stakeholders Acting as an escalation resource for IT Support Specialist I team members Diagnosing and troubleshooting issues related to hardware, software, and network systems Managing multiple priorities, including ticket queues and walk-up support requests Leading and contributing to IT-related projects assigned by IT leadership Collaborating with System Administrators on broader IT initiatives and continuous improvements Maintaining high standards of IT organization, cleanliness, and operational efficiency So What Kind of Folks Are We Looking For?, Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the ri… + 9 hours ago, Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the ri… + 2 days ago, Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the ri… + 6 days ago + ## Related Videos - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Your Manager Doesn’t Come with a User Manual (But You Can Totally Write One)](https://www.wearedevelopers.com/videos/1495-your-manager-doesn-t-come-with-a-user-manual-but-you-can-totally-write-one) - [Car's are Technology on Wheels - Impact of Software and IT Competence in Automotive](https://www.wearedevelopers.com/videos/780-car-s-are-technology-on-wheels-impact-of-software-and-it-competence-in-automotive) - [Engineering/Manager Pendulum: Generating compound interest on your career](https://www.wearedevelopers.com/videos/100348-engineering-manager-pendulum-generating-compound-interest-on-your-career) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [Decode Your People: Using PCM to Build High-Performance Teams](https://www.wearedevelopers.com/videos/100194-decode-your-people-using-pcm-to-build-high-performance-teams) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Does The Tech Industry Have The Best Work-life Balance?](https://www.wearedevelopers.com/magazine/427-does-the-tech-industry-have-the-best-work-life-balance) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology)