> Markdown version of [/jobs/ext/2733011-clinical-service-desk-helpdesk-emr-systems-support-associate-remote-role](https://www.wearedevelopers.com/jobs/ext/2733011-clinical-service-desk-helpdesk-emr-systems-support-associate-remote-role). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

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# Clinical Service Desk Helpdesk (EMR Systems Support) Associate - Remote Role

- **Company:** NTT DATA, Inc.
- **Location:** Lincoln, TX, United States (Remote available)
- **Salary:** $52,000.0
- **Contract:** Permanent contract
- **Skills:** Cerner, Multi-Factor Authentication, Electronic Medical Records, Meditech
- **Published:** September 5, 2026
- **Apply:** https://dejobs.org/x/x/9B47E696B8AD42D1BB78762AB1E35E72/job/

## About the Role

Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience (i.e., 2 years of work experience and 2 years of technical education)

Minimum of 1 year of technical troubleshooting experience

High school diploma or equivalent required

Preferred Skills:

Experience in a call center environment

Demonstrate a service philosophy in all interactions with clinicians and colleagues

Effective communication and interpersonal skills

Proficient typing and English language skills (both verbally and in writing)

Strong listening capabilities to fully understand caller's needs / requests

Exceptional ability to work optimally in a fast-paced environment

## Description

All candidates are required to be shift flexible. Night, weekend, and/or holiday work will be required. Schedule can be changed as per client and business requirements or training needs. Additionally, overtime may be required depending on business requirements., This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call center environment in which we support our customers 24x7x365

All candidates will have to be shift flexible. Shift work is required including nights, weekends, and/or holidays. Account specific training is conducted during day shift hours, regardless of assigned shift.

Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of various clinical applications such as Epic, Cerner, McKesson and Meditech. Incidents may include, but are not limited to workflow issues, application errors, user access, and functionality

Track and document the appropriate comments, and close or escalate the incident tickets and related issues in a timely manner

Responsible for driving resolution of incidents on a 24/7 desk

Read text on computer screens for the duration of the shift

Remain at designated workspace and in the phone queue for an 8 to10-hour period with scheduled breaks

Ensure a quiet, private workspace with high speed, wired internet

Travel up to 10% of the time, if required

Lift up to 25 lbs. if needed for equipment setup

Have a working cell phone for manager communication and Two-Factor Authentication


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