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# SW/App/Cloud Technology Support Manager

- **Company:** Hispanic Technology Executive Council
- **Location:** Seattle, WA, United States
- **Experience:** Expert
- **Salary:** $148,491.0
- **Contract:** Permanent contract
- **Skills:** Amazon Web Services, Software Applications, Microsoft Azure, Backup Devices, Cloud Computing, Information Technology Consulting, Microsoft InfoPath, Microsoft Sharepoint Designer, Oracle (Applications), Service Virtualization, SQL Databases, Appium, ReadyAPI, Information Technology, Hp Uft
- **Published:** September 5, 2026
- **Apply:** https://jobs.localjobnetwork.com/apply/add/75260498/1

## About the Role

Must have a bachelor's degree in Computer Science, Technology, Computer Information Systems, Computer Applications, Engineering, or related field, plus 5 years of progressive post-baccalaureate experience in the IT consulting industry.

Must have 4 years of experience in each of the following:

 * Architecting and designing security and compliance requirements, including developing operational frameworks for IT applications and business practices;
 * Utilizing systems to automate eligibility tracking, premium billing, utilization management, and contracting and claims operations;
 * Leveraging automation tools including HP UFT, Ready API, Service Virtualization, Appium (Mobile Automation), InfoPath Designer, SharePoint Designer, and test management tools, to produce Automation benefits; and
 * Performing security risks and threat assessments leveraging cloud security solutions for infrastructure and applications.

Must have 2 years of experience in each of the following:

 * Coordinating quarterly and annual internal audits;
 * Creating and managing security groups in AWS and Azure Cloud; and
 * Performing backend database testing using SQL & Oracle queries.

Must have willingness and ability to travel domestically approximately 80% of the time to meet client needs.

## Description

SW/App/Cloud Technology Support Manager (Accenture LLP; Seattle, WA): Accenture LLP has multiple openings for the position of SW/App/Cloud Technology Support Manager in Seattle, WA, and the job duties are as follows:

 * Act as the ongoing interface between the client and the system or application to accurately define the issue, and to interpret and design a resolution.
 * Drive incident, issue and outage management, investigation, and restoration.
 * Monitor systems and trends to prevent occurrence of incidents, problems, errors, and improve overall performance.
 * Schedule, track, and facilitate acceptance of changes to the production environments by using the applicable processes.
 * Operate IT production services according to Service Level Agreements (SLAs).
 * Provide operational support, ensuring production systems and devices are online and available.
 * Identify and assess complex problems, and create solutions that require in-depth evaluation of variable factors to be implemented by the team.
 * Act independently to determine methods and procedures on new assignments.
 * Make decisions that impact the team through regular consultation with senior management.
 * Adhere to strategic direction set by senior management.


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