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# Technical Support Specialist

- **Company:** CareerCircle
- **Location:** Elgin, IL, United States
- **Salary:** $58,240.0 - $66,560.0
- **Contract:** Temporary to permanent
- **Skills:** Active Directory, Artificial Intelligence, Software Documentation, Software Systems, System Programming, System Testing, Software Troubleshooting, Industrial Software
- **Published:** September 5, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/il/elgin/6b3cf3e7-8b72-4c97-b2c0-7b78deb612ad

## About the Role

Customer service, Software support, Service, Oral and written skills, Customer support, * Experience supporting manufacturing software, CNC machinery, or industrial equipment

 * Background in customer success, technical support, applications support, or training
 * Strong troubleshooting and problem-solving skills
 * Experience working directly with customers in a consultative capacity
 * Ability to manage multiple customer priorities while maintaining a high level of service
 * Ability and willingness to travel to customer locations as needed, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

## Description

Machinery
Operations, Leadership
Communication
Problem Solving
Business Valuation
Workflow Management
Demonstration Skills
Full Stack Development
Artificial Intelligence
Business Transformation
Customer Success Management
Troubleshooting (Problem Solving), * Serve as the primary technical contact for customers, ensuring a positive and successful experience with software solutions.

 * Provide phone, virtual, and on-site technical support to customers.
 * Build strong customer relationships through proactive communication and problem resolution.
 * Assist customers in maximizing the value and efficiency of the software and equipment.
 * Troubleshoot software-related issues and coordinate solutions with internal teams as needed.
 * Develop and present training materials tailored to customer needs and skill levels.
 * Guide customers through software functionality, workflows, and best practices.
 * Conduct engaging software demonstrations for prospective and existing customers.
 * Support sales teams during customer visits, trade shows, and technical presentations.
 * Perform time studies and application evaluations to support customer recommendations.
 * Present technical concepts clearly to small and mid-sized groups., Mentorship
Low Voltage
Communication
Alarm Devices
Service Level
Phone Support
Wiring Diagram
System Testing
Access Controls
Customer Service
Security Systems
Active Directory
Security Devices
Technical Support
Help Desk Support
Business Valuation
System Programming
Workflow Management
Microsoft Windows 10
Preventive Maintenance
Full Stack Development
Software Documentation
Artificial Intelligence
Business Transformation
Field Service Management
Remote Technical Support
Capacitor Voltage Transformer
Continuous Improvement Process
Troubleshooting (Problem Solving)
+0

Google IT Support
Technical/Software Support Specialist
TEKsystems

Elgin, IL*On-Site

Sales
Machinery
Operations
Leadership
Communication
Problem Solving
Business Valuation
Workflow Management
Demonstration Skills
Full Stack Development
Artificial Intelligence
Business Transformation
Customer Success Management
Troubleshooting (Problem Solving)
+0


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