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# Technical Program Manager for Service Engineering

- **Company:** Zoox
- **Location:** Hayward, CA, United States
- **Experience:** Expert
- **Salary:** $193,000.0 - $231,000.0
- **Contract:** Permanent contract
- **Skills:** Confluence, JIRA, Smartsheet, Mttr, Documentation System
- **Published:** September 5, 2026
- **Apply:** https://jobs.lever.co/zoox/7d9de9c0-14e0-47ed-aa8e-b86caffe57f2/apply

## About the Role

* BS or MS degree in an engineering or management discipline
 * 10+ years of experience in manufacturing operations, engineering, program management, or fleet operations
 * Strong track record in managing complex cross-functional projects or programs
 * Experience with documentation tools such as Jira, Smartsheet, or Confluence, * PMP Certificate
 * Prior experience working in a startup or automotive environment
 * Experience in launch and scaling of volume production.

## Description

* Establish and maintain clear program reporting and KPIs to communicate status, risks, and accomplishments to stakeholder
 * Lead cross-functional planning and execution to scale vehicle testing operations and align day-to-day activities with corporate goals and program milestones.
 * Proactively identify, escalate, and drive resolution of issues impacting testing efficiency and manufacturing readiness.
 * Track and drive key service performance metrics, including Mean Time Between Failures (MTBF), Mean Time to Diagnose (MTTD), Mean Time to Repair (MTTR), fleet-level availability, and Bot-to-Technician ratio
 * Lead effective communication and coordination across teams by establishing processes, leading meetings, and ensuring alignment on deliverables, timelines, and risks


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