> Markdown version of [/jobs/ext/2733487-it-service-support-bilingual](https://www.wearedevelopers.com/jobs/ext/2733487-it-service-support-bilingual). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Service Support - Bilingual

- **Company:** Unisys
- **Location:** Philadelphia, PA, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Active Directory, Microsoft Outlook, Computer Networks, Virtual Private Networks (VPN), Network Troubleshooting, Networking Basics, Information Technology
- **Published:** September 5, 2026
- **Apply:** https://jobs.localjobnetwork.com/apply/add/62614025/1

## About the Role

* 6 months of IT Service Desk experience

 * Working knowledge of data and voice network concepts

 * Education, training and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery Relevant IT qualifications

 * Understanding of Active Directory to unlock and reset passwords.

 * Strong knowledge of Network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users

 * Ability to troubleshoot and resolve email issues, specifically MS Outlook.

 * Must be US based

 * Must be able to pass background screen and drug test

 * MUST be Spanish Speaking - Bilingual

## Description

* Responsible for providing the first-line of post-sales telephone and various other media technical support of hardware, systems, sub-systems and/or applications for customers and/or employees.
 * Answers basic questions about installation, operation, configuration, customization, and usage of assigned products.
 * Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
 * Assists end users in navigating the Mortgage submission process
 * Identify errors in Mortgage submissions
 * Understand the end to end process of Mortgage applications
 * Escalates complex problems to the Remote Support Engineering staff or Field Engineering.
 * Typically provides technical support for internal and external customers for up to 3 service desks.
 * This role has the possibility of being moved between those 3 desks at any time throughout the day.
 * Escalates complex problems to higher level of expertise within organization.
 * Monitor installed systems, identify problems, and take corrective action
 * Install and configure software, print drivers, utilities, etc. to be utilized on workstations and computer networks. Troubleshoot all information technology issues, including software, hardware, and networking.


## Related Videos

- [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web)
- [Claude, MCP and n8n, or: How to Automate Your Day with AI-powered Workflows](https://www.wearedevelopers.com/videos/2043-claude-mcp-and-n8n-or-how-to-automate-your-day-with-ai-powered-workflows)
- [Distributed search under the hood](https://www.wearedevelopers.com/videos/256-distributed-search-under-the-hood)
- [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases)
- [Trends, Challenges and Best Practices for AI at the Edge](https://www.wearedevelopers.com/videos/630-trends-challenges-and-best-practices-for-ai-at-the-edge)
- [Responsibility Beyond Code - Build with Societal Impact In Mind](https://www.wearedevelopers.com/videos/100041-responsibility-beyond-code-build-with-societal-impact-in-mind)

## Related Articles

- [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)
- [Spanish Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/353-spanish-business-culture-and-etiquette)
- [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)
- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [Finding Jobs in Germany](https://www.wearedevelopers.com/magazine/375-finding-jobs-in-germany)