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# IT Service Desk Specialist I

- **Company:** Comptech inc.
- **Location:** Tampa, FL, United States
- **Experience:** Experienced
- **Salary:** $55,453.0
- **Contract:** Permanent contract
- **Skills:** Adobe Analytics, Issue Tracking Systems, Software Engineering, Break Fix
- **Published:** September 5, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9146178/it-service-desk-specialist-i

## About the Role

* Two (2) years of progressive experience in IT technical support, help desk, service desk, desktop support, or a related discipline demonstrating the required level of proficiency.
 * Demonstrated experience troubleshooting client-level hardware and software issues.
 * Experience using a ticketing or IT service management system to log, track, document, and manage technical support requests.
 * Ability to follow established technical procedures and incident-resolution processes.
 * Strong customer service, communication, and problem-solving skills.
 * Ability to clearly communicate technical information to both technical and non-technical users.
 * Ability to meet the security and background investigation requirements associated with the position.

Education:

 * Associate of Arts (AA), Associate of Applied Science (AAS), or qualifying military training - or - two (2) years of additional relevant experience in lieu of a degree or military training.

## Description

CompTech Computer Technologies is seeking an IT Service Desk Specialist - Level I to provide technical support in support of the Defense Health Agency (DHA). This position serves as a first point of contact for end users experiencing technical issues with client-level hardware and software. The ideal candidate will have a strong customer-service mindset, hands-on troubleshooting experience, and the ability to diagnose and resolve common technical issues while accurately documenting incidents and following established support procedures., * Serve as a first point of contact for customers requiring technical assistance with hardware, software, and other client-level IT issues.

 * Troubleshoot, diagnose, and resolve technical problems in accordance with established procedures and service desk processes.
 * Provide Tier I support for common workstations, applications, hardware, software, and user-access issues.
 * Create, update, track, and document incidents and service requests within the designated ticketing system.
 * Accurately document troubleshooting steps, actions taken, resolutions, and relevant customer information.
 * Escalate incidents that cannot be resolved at the Level I support tier to the appropriate technical support team.
 * Follow established incident-management and problem-resolution procedures.
 * Communicate clearly and professionally with customers throughout the troubleshooting and resolution process.
 * Provide timely status updates and ensure customers understand next steps when an issue requires escalation.
 * Maintain a customer-focused approach while supporting users with varying levels of technical proficiency.
 * Adhere to applicable security policies, procedures, and organizational standards.
*


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