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# SAP Digital Customer Engagement Analyst (SAP Basis) - 4927749

- **Company:** Hispanic Technology Executive Council
- **Location:** Hartford, CT, United States
- **Experience:** Experienced
- **Salary:** $120,994.0 - $141,794.0
- **Contract:** Permanent contract
- **Skills:** SAP Cloud, SAP ERP, Cloud Services, SAP (Applications), SAP Materials Management, Load Balancing, Information Technology, SAP S/4HANA
- **Published:** September 5, 2026
- **Apply:** https://jobs.localjobnetwork.com/apply/add/74827448/1

## About the Role

* Minimum 3 years as a SAP technical consultant
 * Minimum 3 years of exp in customer facing role consulting, IT support and IT services
 * Minimum 3 years of experience in SAP Basis
 * Minimum 3 years of experience in SAP Cloud experience.
 * High School Diploma or GED, * Bachelor's degree in engineering
 * SAP Basis, SAP Cloud and client communication
 * Strong knowledge of IT Service Management, SAP Basis and SAP Applications
 * Hands-on experience with SAP Basis activities, SAP release version upgrades and infrastructure updates for cloud customers
 * Working experience with SAP HEC, SAP S/4HANA or any other cloud solution.
 * Hands-on experience with infrastructure operations, network, interfaces and Load Balancer topics
 * Strong technical troubleshooting skills with the ability to form the big picture quickly before surmising a path to a solution.
 * Excellent English communication skills with customer facing experience.

## Description

* Supports sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services
 * Initiates digital service kick off for customers
 * Ensures periodic service reviews to track the service quality across a range of customers
 * Contributes to onboarding transitioning customers to SAP ENTERPRISE CLOUD SERVICES
 * Orchestrates the overall service project delivery according to planned scope, budget, and milestones
 * Supports in de escalations of critical customer situations
 * Supports critical customer situations in conjunction with Major Incident Management MIM , SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable activities
 * Customer Engagement Manager is expected to manage customers.
 * Please note that this role focuses more on the customer side rather than technical.


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