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# Help Desktop Support

- **Company:** Ampcus Inc
- **Location:** Washington, DC, United States
- **Experience:** Experienced
- **Salary:** $41,600.0 - $45,760.0
- **Contract:** Permanent contract
- **Skills:** JIRA, Microsoft Office, Software Tools, Salesforce.Com, Smartsheet, Zendesk
- **Published:** September 5, 2026
- **Apply:** https://jobs.localjobnetwork.com/apply/add/85778645/1

## About the Role

* Bachelor's Degree is required.
 * At least 2 years of proven work experience supporting the help desk, contact center, and development of training materials.
 * Exhibit a heightened sense of accountability to internal and external stakeholders and for outcomes created.
 * Preference to take responsibility, coordinate multiple projects at once, and deliver professional work-product promptly and on deadline.
 * Candidate must be proficient with Microsoft Office and have some knowledge of Smartsheet, Zendesk Technology, Salesforce, and JIRA software tools.

## Description

* Provides project coordination and help desk support to volunteers on operation systems.
 * Triage support tickets to the appropriate groups within the programs; review and process tax site data requests, and system support tickets.
 * Maintain assigned Tax-Aide Library sections in the Volunteer Portal ensuring that materials are properly organized and relevant.
 * Works closely with the Tax-Aide Operations team to coordinate and provide business support to determine business opportunities for increased efficiencies for the program.
 * Actively and consistently participate in Tax-Aide's Operations Team, National Operations Committee-associated meetings, and Tax-Aide All team meetings.
 * In collaboration with Tax-Aide team members, volunteers, and vendors, coordinate the review, development, and enhancement of e-learning courses.


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