> Markdown version of [/jobs/ext/2734025-it-operations-manager](https://www.wearedevelopers.com/jobs/ext/2734025-it-operations-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Operations Manager - **Company:** General Dynamics Information Technology - **Location:** Herndon, VA, United States - **Experience:** Experienced - **Salary:** $161,500.0 - $218,500.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Systems Engineering, Biometrics, Client Server Models, Cloud Computing, Linux, Hypervisor, Procurement Software, Software Vulnerability Management, Hyperconverged Infrastructure, Information Technology - **Published:** September 5, 2026 - **Apply:** https://gdit.wd5.myworkdayjobs.com/External_Career_Site/job/USA-VA-Herndon---13857-Mclearen-Road-VAS091/Network-Operations-Manager--TS-SCI-w-poly_RQ223380-1/apply ## About the Role * Eight (8) years of experience encompassing multiple disciplines (for example: System Engineering, Network Engineering, Client Server, Service Operations, Security, and/or Voice Video & Cloud) * Four (4) years of experience overseeing and managing O&M Support Services to include IT Sustainment Activities, IT procurement, system security, asset management, mission support, operations support, and system maintenance. * Four (4) years of experience designing, implementing and maintaining cloud, Linux, windows domains, network, telephony, hypervisor and hyper-converged environments. * Four (4) years of experience troubleshooting of multi-segmented complex systems. * Active TS/SCI w/poly clearance, * Master's Degree in an Information Technology field * Eight (8) years of experience within a classified environment * Current certifications in CISSP and/or ITIL * Four (4) years of experience designing, architecting, and implementing innovative methods to meet mission objectives and assess opportunities for innovation. * Two (2) years of experience identifying improvement areas (i.e., performance, automation of enterprise monitoring) and suggesting design criteria for the development of solutions. Work Requirements Years of Experience 8 + years of related experience * may vary based on technical training, certification(s), or degree Certification ITIL 4 Foundation | PeopleCert - PeopleCert Travel Required ## Description Own your opportunity to serve as a critical component of our nation's safety and security. Make an impact by using your expertise to protect our country from threats., Advance how our customers operate while you advance your career. Join GDIT as an IT Operations Manager and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you. As an IT Operations Manager you will help ensure today is safe and tomorrow is smarter. * Lead day-to-day IT operations for the ensuring 24/7/365 availability, performance, and reliability across all service towers * Direct the response to high-visibility outages and critical incidents, including triage, escalation, root cause analysis, and implementation of corrective actions * Partner with engineering teams to integrate new technologies, upgrades, and enhancements into steady-state operations with minimal disruption * Maintain operational dashboards, metrics, and reporting to customer leadership; ensure compliance with SLAs, KPIs, and performance objectives * Manage operational documentation, SOPs, work instructions, configuration baselines, and runbooks to ensure consistent and repeatable service delivery * Ensure adherence to the client policies, including cybersecurity (RMF), vulnerability management, policies, supply chain security, and audit requirements * Lead continuous service improvement initiatives, leveraging automation, monitoring, analytics, and operational best practices * Support planning, scheduling, and coordination of upgrades, maintenance windows, and enterprise service changes ## Related Videos - [An alternative approach to digital sovereignty: Confidential Computing](https://www.wearedevelopers.com/videos/100043-an-alternative-approach-to-digital-sovereignty-confidential-computing) - [Biometric Phone Chargers, $40m Domain Names & AI Movies Winning Awards - Peter Kröner](https://www.wearedevelopers.com/videos/1810-biometric-phone-chargers-40m-domain-names-ai-movies-winning-awards-peter-kroner) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [20 Years of Solving Unsolvable Problems](https://www.wearedevelopers.com/videos/100214-20-years-of-solving-unsolvable-problems) - [WeAreDevelopers LIVE - What Development and Tattoos Have in Common and more](https://www.wearedevelopers.com/videos/1380-wearedevelopers-live-what-development-and-tattoos-have-in-common-and-more) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)