> Markdown version of [/jobs/ext/2734061-desktop-support-engineer](https://www.wearedevelopers.com/jobs/ext/2734061-desktop-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Engineer - **Company:** HealthVerity - **Location:** Philadelphia, PA, United States (Remote available) - **Experience:** Expert - **Salary:** $75,000.0 - $110,000.0 - **Contract:** Temporary to permanent - **Skills:** Microsoft Windows, Active Directory, Dynamic Host Configuration Protocol, Linux, Domain Name System (DNS), Identity and Access Management, Virtual Private Networks (VPN), System Center Configuration Manager, Networking Basics, Shell Script, TCP/IP, Wi-Fi Technology, Microsoft Deployment Toolkit, Okta, Microsoft InTune, Deployment Automation, Casper Suite, Gsuite, Windows Client - **Published:** September 5, 2026 - **Apply:** https://startup.jobs/desktop-support-engineer-healthverity-company-9931254 ## About the Role We're seeking an experienced Desktop Support Engineer to serve as our team's Microsoft Windows administration expert and primary hands-on technical support resource for our Windows laptop fleet. Windows administration is the most critical skill for this role: you will own Windows 10/11 & future version imaging, deployment, and configuration, and will be the go-to expert for diagnosing and resolving hardware, software, and connectivity issues. You communicate clearly with both technical and non-technical users, and your reliability, strong problem-solving instincts, and excellent interpersonal skills keep our workforce productive., * Expert-level Microsoft Windows administration (Windows 10/11, Active Directory, Group Policy, Microsoft Intune/Autopilot) - the most critical skill for this role * 7-10 years of hands-on desktop/endpoint support experience in a Windows environment * Expert-level troubleshooting of Windows laptop hardware, software, drivers, OS, and network/connectivity issues * Proven experience with laptop imaging, provisioning, and deployment (e.g., SCCM, MDT, Microsoft Intune/Autopilot, or similar tools) * Strong working knowledge of Microsoft 365 administration * Solid understanding of networking fundamentals (Wi-Fi, VPN, TCP/IP, DNS, DHCP) * Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users * Strong customer-service orientation, organization, and ability to prioritize multiple issues Preferred * CompTIA certification preferred (A+, Network+, or Security+) * Familiarity with JAMF (MDM) for mixed-OS environments * Familiarity with Okta Identity Access Manager (IAM) * Familiarity with Google Workspace administration * Knowledge of a broad range of consumer technologies and applications * Linux and shell scripting is a plus ## Description * Serve as the team's Microsoft Windows administration expert, owning Windows 10/11 imaging, configuration, patching, and lifecycle management using tools such as SCCM, MDT, or Microsoft Intune/Autopilot. * Provide Tier 1/2 escalation support for complex Windows hardware, software, OS, and connectivity issues. * Administer Active Directory accounts, group policies, and Microsoft 365 for end users. * Support end users in person and remotely via ticketing and remote-control tools, maintaining strong customer-service standards. * Provision and deploy laptops for new hires, ensuring imaging, software installation, and account setup are completed on schedule. * Support end users in person and remotely via ticketing and remote-control tools, maintaining strong customer-service standards. * Maintain accurate IT asset inventory, including hardware assignments, warranty tracking, and licensing compliance. * Partner with Security on endpoint compliance, patch cadence, and access control enforcement. * Identify recurring issues and recommend process or tooling improvements to reduce ticket volume. ## Related Videos - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Develop on Windows, Deploy on Red Hat Enterprise Linux](https://www.wearedevelopers.com/videos/1600-develop-on-windows-deploy-on-red-hat-enterprise-linux) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Discover the open source trio you didn’t expect: .NET and PostgreSQL on Linux](https://www.wearedevelopers.com/videos/2042-discover-the-open-source-trio-you-didn-t-expect-net-and-postgresql-on-linux) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Find a Developer Job: 12 Best Job Sites For Developers](https://www.wearedevelopers.com/magazine/165-find-a-developer-job-12-best-job-sites-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)