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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Analyst - **Company:** HBK Engineering, LLC - **Location:** Provo, UT, United States - **Experience:** Experienced - **Salary:** $76,000.0 - $100,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Software Applications, Cyber Security, Databases, Disaster Recovery, Monitoring of Systems, IT Management, Network Security, Network Troubleshooting, Network Monitoring, Backup and Restore, Information Technology, Workday - **Published:** September 5, 2026 - **Apply:** https://www.careerjet.com/job/us27ac548bf47b6268acbf57f463f35bbf/eaa ## About the Role * Education: Bachelor's degree in Information Technology, Computer Science, or a related field. * Experience: 2+ years of experience in IT support or a related technical role. * Skills: Proficiency in troubleshooting and supporting Windows and Mac environments. * Technical Knowledge: Familiarity with network security, system administration, and IT best practices. * Problem-Solving Abilities: Strong analytical skills with a proactive approach to troubleshooting. Expectations: * Resolve 90% of reported IT issues within 48 hours, ensuring efficient support services. ## Description Job Description: The IT Analyst supports and maintains the organization's IT infrastructure, ensuring smooth operations of hardware, software, and networks. This role resolves technical issues, maintains system functionality, and provides recommendations to improve IT processes. What You'll Do Key Responsibilities: * Technical Support and Issue Resolution * Serve as the first line of technical support for hardware, software, and network issues, ensuring prompt assistance. * Troubleshoot and resolve user-reported IT problems, maintaining a high level of service quality. * Document technical issues, solutions, and resolutions in a support database for future reference. * Escalate unresolved issues to higher-level support teams or external vendors as needed, following up to ensure resolution. * System Maintenance and Upgrades * Monitor IT systems and networks, ensuring they operate at optimal performance and are secure. * Perform regular updates and patches on software and hardware to maintain system integrity. * Assist in system backups and disaster recovery procedures, safeguarding data availability and security. * Coordinate with the IT team to schedule and implement system upgrades with minimal disruption to operations. * End-User Training and Support * Assist users in understanding and using IT tools and systems effectively, enhancing productivity. * Conduct one-on-one or group training sessions on software applications and IT systems. * Create and update documentation for IT processes, best practices, and troubleshooting guides to aid users. * Respond to employee inquiries regarding system access, ensuring smooth functionality and user satisfaction. * Network and Security Management * Monitor network performance to ensure consistent connectivity across multiple platforms. * Troubleshoot and resolve network connectivity issues promptly to maintain smooth operations. * Maintain system security by regularly updating access controls and monitoring for unauthorized activity. * Support IT security initiatives, enforcing compliance with company policies and procedures. * Project Support and Development * Assist the IT team with technical projects, including system rollouts and upgrades. * Conduct research and provide input on emerging technologies to improve IT efficiency and innovation. * Participate in the planning and execution phases of IT-related projects, ensuring alignment with project goals. * Document project progress and report updates to senior IT management, supporting project visibility and success. What You'll Bring, * Maintain up-to-date documentation for IT systems, procedures, and troubleshooting guides. * Ensure zero unplanned downtime through proactive system monitoring and preventive maintenance. * Conduct user training sessions quarterly, increasing user satisfaction and understanding of IT systems. * Support successful completion of system upgrade projects throughout the year, meeting project timelines and objectives. Physical Demands: * Sit for extended periods of time * Use hands and fingers to operate a computer, keyboard, mouse, and other office equipment * Communicate effectively in person, by phone, and electronically * Stand and walk occasionally throughout the workday * Reach with hands and arms * Occasionally lift and/or move items up to 20 pounds (e.g., files, office supplies, equipment) * Read printed documents and view information on computer screens, At Revere Health, we believe there is a better path to healing and healthcare maintenance, and we're working on this mission-one patient at a time. 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