> Markdown version of [/jobs/ext/2734337-restaurant-it-systems-analyst](https://www.wearedevelopers.com/jobs/ext/2734337-restaurant-it-systems-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Restaurant IT Systems Analyst - **Company:** ? Call - **Location:** Washington, DC, United States - **Experience:** Experienced - **Salary:** $35,672.0 - $50,003.0 - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Software as a Service, Software Documentation, System Configuration, Retail Software, Systems Integration, Information Technology, Tools for Reporting, Programming Languages - **Published:** September 5, 2026 - **Apply:** https://www.careerjet.com/jobad/usb6bc432fdde125acb3617fe64456c212 ## About the Role We're looking for a hands-on IT Systems Analyst to keep the technology behind our growing group of Shops and Support Office running smoothly. You'll troubleshoot and resolve complex technical issues while managing system configurations, applications, menus, and technology projects. We are seeking a detail-oriented problem solver who understands that reliable systems, and a strong sense of urgency, are essential to keeping a fast-paced, multi-location restaurant business moving. You'll also deliver an excellent support experience, approaching every interaction with high energy, professionalism, and a solutions-focused mindset aka our CYM's core values; Vibrancy, Integrity, Belonging, Energy, and Seize the Moment (VIBES). This position is based in our Washington, DC office and typically works Monday through Friday. Occasional weekend availability is required to support critical business needs and complete projects with minimal disruption to shop operations. If you're picking up what we're laying down, keep reading! YOU'LL CRUSH THIS ROLE IF YOU... * 3+ years of experience in application support, systems administration, restaurant technology, retail technology, or a related field. * Familiarity with restaurant technologies such as POS, online ordering, delivery, loyalty, gift cards, kitchen systems, labor, inventory, or reporting platforms. * Experience supporting new restaurant openings or multi-unit technology deployments. * Excellent attention to detail, particularly when managing menus, pricing, permissions, or production configurations. * Ability to manage competing incidents, requests, and project assignments in a fast-paced environment. * Strong written and verbal communication skills with both technical and nontechnical audiences. * Proactive and self-motivated, with a continuous improvement mindset. * Some knowledge of integrations, APIs, programming languages, reporting tools, or IT service-management practices., The physical demands for this position include seeing, hearing, speaking, reading, and communicating effectively; standing, walking, reaching, bending, and performing repetitive physical movements; lifting up to 50 pounds; and safely operating equipment and tools using manual dexterity. This role also requires working in a fast-paced environment around hot equipment, sharp tools, and varying temperatures, and occasionally working in confined spaces. These physical requirements may be accomplished with or without reasonable accommodation. . ## Description * Serve as an escalation point for Level 2 and Level 3 incidents involving CYM systems. * Troubleshoot application, configuration, integration, access, infrastructure and data issues. * Coordinate with internal stakeholders and external partners to triage complex incidents. * Administer multiple business-critical SaaS platforms. * Manage menu, pricing, product, and promotional changes across restaurant platforms. * Follow established process and change-management practices. * Support implementations of new restaurant and corporate platforms. * Assist with new shop opening (NSO) tech initiatives. * Contribute to integrations and technology implementations. * Maintain system documentation, configuration records, and support procedures. * Identify recurring issues and recommend scalable process or system improvements. * Maintain device policy and management systems. ## Related Videos - [APIs and Architecture for scaling omnichannel payments](https://www.wearedevelopers.com/videos/90-apis-and-architecture-for-scaling-omnichannel-payments) - [Modern Headless Commerce with Vendure](https://www.wearedevelopers.com/videos/489-modern-headless-commerce-with-vendure) - [AI Agents & Agentic AI](https://www.wearedevelopers.com/videos/2017-ai-agents-agentic-ai) - [Minimising the Carbon Footprint of Workloads](https://www.wearedevelopers.com/videos/1198-minimising-the-carbon-footprint-of-workloads) - [The Deichmann RPA journey: Step by step with low-code automation to success](https://www.wearedevelopers.com/videos/1566-the-deichmann-rpa-journey-step-by-step-with-low-code-automation-to-success) - [Fighting Fraud with an AI Grandma - Ben Hopkins and Morten Legarth from faith @ VCCP](https://www.wearedevelopers.com/videos/1316-fighting-fraud-with-an-ai-grandma-ben-hopkins-and-morten-legarth-from-faith-vccp) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline)