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# IT Service Desk Support

- **Company:** Unisys
- **Location:** Hopkins, MN, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Active Directory, Microsoft Outlook, Computer Networks, Virtual Private Networks (VPN), Network Troubleshooting, Networking Basics, Information Technology
- **Published:** September 5, 2026
- **Apply:** https://jobs.localjobnetwork.com/apply/add/59255452/1

## About the Role

* 6 months of IT Service Desk experience
 * Working knowledge of data and voice network concepts
 * Education, training and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery Relevant IT qualifications
 * Understanding of Active Directory to unlock and reset passwords.
 * Strong knowledge of Network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users
 * Ability to troubleshoot and resolve email issues, specifically MS Outlook.
 * Must be US-based
 * Must be able to pass background screen and drug test

## Description

* Responsible for providing the first-line of post-sales telephone and various other media technical support of hardware, systems, sub-systems and/or applications for customers and/or employees.
 * Answers basic questions about installation, operation, configuration, customization, and usage of assigned products.
 * Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
 * Assists end-users in navigating the Mortgage submission process
 * Identify errors in Mortgage submissions
 * Understand the end to end process of Mortgage applications
 * Escalates complex problems to the Remote Support Engineering staff or Field Engineering.
 * Typically provides technical support for internal and external customers for up to 3 service desks.
 * This role has the possibility of being moved between those 3 desks at any time throughout the day.
 * Escalates complex problems to a higher level of expertise within the organization.
 * Monitor installed systems, identify problems, and take corrective action
 * Install and configure software, print drivers, utilities, etc. to be utilized on workstations and computer networks. Troubleshoot all information technology issues, including software, hardware, and networking.


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