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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Manager, Platform Reliability & Ops - **Company:** Hispanic Technology Executive Council - **Location:** Salt Lake City, UT, United States - **Salary:** $115,000.0 - $174,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Amazon Web Services, Data Analysis, Microsoft Azure, VoIP, Cisco PIX, Cloud Computing, Cyber Security, Information Systems, Data Centers, Data Security, Document Management Systems, Disaster Recovery, H.323 Protocol, Information Technology Operations, Internet Protocol, Internet Protocol Security (IP SEC), Virtual Private Networks (VPN), Session Initiation Protocols, Microsoft Office, Packet Analyzer, Server Virtualization, Wireshark, Transport Layer Security, System Availability, Multi-Cloud, Change Tracking, Firewalls (Computer Science), NetScout, Information Technology - **Published:** September 5, 2026 - **Apply:** https://jobs.localjobnetwork.com/apply/add/75260090/1 ## About the Role Minimum of a 4 Year / Bachelors Degree Information Systems, Computer Science, or related field. Equivalent work experience may be considered. Experience Minimum Years of Experience 1 year Experience setting up data centers, call centers, and operations centers is required. 7 years Desktop and Server experience with data and voice. Video is a plus. 3 years Management experience with a history of managing teams of 10 engineers or larger Knowledge, Skills, and Abilities * Excellent technical knowledge of virtual server systems, telecom networks, IP communications, SANs, IT Security, and high-availability architectures. * Expert knowledge of Windows OS * Understanding of security protocols - SSL, IPSEC, VPN * Knowledge with cloud (AWS, Azure, etc.) management tools and protocols * Experience with security, enterprise firewalls (Cisco ASA), packet analysis (Wireshark, Netscout), and implementing monitoring agents * Experience with VM environments * Experience with VoIP, H323, and SIP for voice, data, and video * Skilled in Microsoft Office products * Strong understanding of human resource management principles, practices, and procedures. * Proven ability to make complex technical and vendor tradeoffs producing top business value. * History of negotiating large contracts for best possible terms. * History of managing large projects * Ability to conduct and direct research into IT Operations' issues and products as required. * Capacity to build business cases, budgets, and financial reports. * Ability to quickly troubleshoot and resolve problems * Self-motivated and directed * Strong leadership skills * Keen attention to detail * Proven analytical, evaluative, and problem-solving abilities * Ability to effectively prioritize and execute tasks in a high-pressure environment ## Description * Develop strategies and direction for server, desktop, and related IT infrastructure solutions using current and emerging technologies * Complete high level computing environment planning, design and optimization activities * Document system designs, testing procedures, and diagnostic processes * Schedule installations and upgrades and maintain them in accordance with established policies, procedures, and SLAs * Monitor infrastructure related systems, and information technology assets, assessing and making recommendations for improvement to provide security and stability * Provide daily operations support and maintenance for network, server, cloud infrastructure and related information technology assets * Resolve operational related incidents to ensure 99.99% availability * Collect and analyze data about the performance and capacity of Sorenson Inc. technology components * Drive implementation of security monitoring and reporting * Manage vendor relationships to provision new services and ensure compliance with service levels * Work with management to define the appropriate standards, policies, procedures, and technologies to facilitate the management, accountability, functionality, and security of the Sorenson technology infrastructure assets and systems * Lead the process of developing, testing, and implementing new technologies * Strategy and Planning * Lead the team's operational and strategic planning, including designing for multi-cloud and regional redundancy, backup, recovery, high-availability, high-performance, and data security. * Set multi-year prioritized process and system improvement plans that ensure long-term business security, performance, and growth. * Contribute information and recommendations to annual strategic business plans and budgets. * Work with stakeholders * Implementation & Monitoring * Demonstrate excellence in change management, system controls, monitoring, and health evaluation. * Identify re-engineering opportunities and make system improvement recommendations. * Develop business case justifications and cost/benefit analyses for initiatives. * Develop and implement server policies and procedures, including those for architecture, security, disaster recovery, standards, reporting, and service provision. * Operational Management * Determine team service requirements and priorities by analyzing the needs of departments. * Develop and implement documentation systems for managing systems, tracking changes, and recording designs. * Support current systems; resolving problems; complete audits; identify trends; determine system improvements. * Implement customer-service and productivity standards. * Manage the deployment, monitoring, maintenance, development, upgrade, and support of all infrastructure components. * Evaluate, recommend, test, and install new technology. * Prepare and implement corrective action plans that address failures in systems. Establish and maintain regular written and in-person communications with the organization executives, department heads, and end users regarding pertinent IT Operations activities. * Accomplish IS&T objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees. * Communicate job expectations and plan, monitor, appraise, and review job contributions. * Other duties as assigned. Supervisory Responsibility This position manages employees and is responsible for the performance management and hiring of the employees. ## Related Videos - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Why make use of an integration platform in today's software developments and infrastructure?](https://www.wearedevelopers.com/videos/758-why-make-use-of-an-integration-platform-in-today-s-software-developments-and-infrastructure) - [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)