> Markdown version of [/jobs/ext/2734702-technical-support-engineer-tse](https://www.wearedevelopers.com/jobs/ext/2734702-technical-support-engineer-tse). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Engineer (TSE) - **Company:** Iterable, Inc. - **Location:** United States - **Experience:** Starter - **Salary:** $72,000.0 - $112,000.0 - **Contract:** Permanent contract - **Skills:** HTML, JavaScript (Programming Language), Application Programming Interfaces (APIs), JIRA, Cascading Style Sheets (CSS), Databases, Software Debugging, Programming Tools, Domainkeys Identified Mail, Domain-Based Message Authentication Reporting and Conformance (DMARC), Domain Name System (DNS), Elasticsearch, PostgreSQL, MySQL, NoSQL, Software Engineering, SQL Databases, Datadog, Scripting, Postman, Sender Policy Framework (SPF), Web Technologies, Front End Software Development, Zendesk, Api Management, Programming Languages - **Published:** September 5, 2026 - **Apply:** https://startup.jobs/technical-support-engineer-deliverability-iterable-9869698 ## About the Role * 1-3 years of experience in a technical support engineering role or a similar role. * Proficiency in scripting or programming languages. * Strong understanding of APIs, including debugging with browser developer tools, Postman, or similar tools. * Familiarity with front-end web technologies (HTML, JavaScript, CSS), either through professional experience or a credible software development boot camp. * Working knowledge of DNS, SPF, DKIM, DMARC, and email deliverability concepts. * Passion for building internal tools, automation, and improving operational efficiency. * Excellent analytical and communication skills. * Comfortable working in a fast-paced, cross-functional environment. Nice to Haves: * Familiarity with SQL (e.g., PostgreSQL or MySQL). * Working experience querying and troubleshooting data with Elasticsearch or similar NoSQL databases. * Experience with email, push, and/or SMS platforms and providers. * Experience with support case management platforms such as Jira or Zendesk. * Experience with APM tools such as Datadog. ## Description * Become a subject matter expert on the Iterable platform and use that knowledge to help build internal tools that support customer-facing teams. * Serve as an internal escalation point for high-complexity support issues and provide direct technical support to customers when escalated issues require advanced investigation. * Query standard and nonstandard databases to troubleshoot issues, provide data insights, and support complex workflows. * Collaborate closely with Engineering to support internal API integrations and custom tooling development. * Analyze support trends and identify opportunities to improve tooling and reduce manual work. * Develop or enhance internal dashboards, automation scripts, and troubleshooting utilities. * Document findings and contribute to the team's knowledge base., Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors. ## Related Videos - [The Resilience of the World Wide Web](https://www.wearedevelopers.com/videos/1281-the-resilience-of-the-world-wide-web) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Leveraging Real time data in FSIs](https://www.wearedevelopers.com/videos/806-leveraging-real-time-data-in-fsis) - [The ABC of DX](https://www.wearedevelopers.com/videos/727-the-abc-of-dx) - [NoLoJS - Avoiding JavaScript Cruft with HTML and CSS - Aaron T. Grogg](https://www.wearedevelopers.com/videos/1806-nolojs-avoiding-javascript-cruft-with-html-and-css-aaron-t-grogg) - [You’re a great coder? 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