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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Service Desk Specialist I - **Company:** Comptech inc. - **Location:** Lackland Air Force Base, TX, United States - **Experience:** Experienced - **Salary:** $50,981.0 - **Contract:** Permanent contract - **Skills:** Adobe Analytics, CompTIA Security+, Issue Tracking Systems, Software Engineering, Break Fix, SC Clearance - **Published:** September 5, 2026 - **Apply:** https://www.clearancejobs.com/jobs/9146175/it-service-desk-specialist-i ## About the Role * Two (2) years of progressive experience in IT technical support, help desk, service desk, desktop support, or a related discipline demonstrating the required level of proficiency. * Demonstrated experience troubleshooting client-level hardware and software issues. * Experience using a ticketing or IT service management system to log, track, document, and manage technical support requests. * Ability to follow established technical procedures and incident-resolution processes. * Strong customer service, communication, and problem-solving skills. * Ability to clearly communicate technical information to both technical and non-technical users. * Ability to meet the security and background investigation requirements associated with the position. Education: * Associate of Arts (AA), Associate of Applied Science (AAS), or qualifying military training. Two (2) additional years of experience may be accepted in lieu of a degree or military experience. Preferred / Relevant Certifications - You must already hold one in order to be considered. * Commercial baseline certifications applicable to this role may include: + CompTIA A+ + CompTIA Security+ Additional certifications relevant to technical support, desktop support, or DoD cyber workforce requirements are a plus. Security Clearance Requirements: * Active Secret Clearance ## Description CompTech Computer Technologies is seeking an IT Service Desk Specialist - Level I to provide technical support in support of the Defense Health Agency (DHA). This position serves as a first point of contact for end users experiencing technical issues with client-level hardware and software. The ideal candidate will have a strong customer-service mindset, hands-on troubleshooting experience, and the ability to diagnose and resolve common technical issues while accurately documenting incidents and following established support procedures., * Serve as a first point of contact for customers requiring technical assistance with hardware, software, and other client-level IT issues. * Troubleshoot, diagnose, and resolve technical problems in accordance with established procedures and service desk processes. * Provide Tier I support for common workstations, applications, hardware, software, and user-access issues. * Create, update, track, and document incidents and service requests within the designated ticketing system. * Accurately document troubleshooting steps, actions taken, resolutions, and relevant customer information. * Escalate incidents that cannot be resolved at the Level I support tier to the appropriate technical support team. * Follow established incident-management and problem-resolution procedures. * Communicate clearly and professionally with customers throughout the troubleshooting and resolution process. * Provide timely status updates and ensure customers understand next steps when an issue requires escalation. * Maintain a customer-focused approach while supporting users with varying levels of technical proficiency. * Adhere to applicable security policies, procedures, and organizational standards. ## Related Videos - [3x Performance: A Humbling Journey](https://www.wearedevelopers.com/videos/100165-3x-performance-a-humbling-journey) - [Data Mining Accessibility](https://www.wearedevelopers.com/videos/802-data-mining-accessibility) - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Fast, Confident, and Wrong: When AI Fails at Accessibility](https://www.wearedevelopers.com/videos/100030-fast-confident-and-wrong-when-ai-fails-at-accessibility) - [Designing for Every Direction: Logical CSS for Global, Adaptive, and Effortlessly Reversible UIs](https://www.wearedevelopers.com/videos/2026-designing-for-every-direction-logical-css-for-global-adaptive-and-effortlessly-reversible-uis) ## Related Articles - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Dev Digest 134 - Where pixels sing?](https://www.wearedevelopers.com/magazine/477-dev-digest-134-where-pixels-sing) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)