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# Help Desk Analyst

- **Company:** Hire IT People
- **Location:** Atlanta, GA, United States
- **Experience:** Experienced
- **Contract:** Temporary contract
- **Skills:** Active Directory, Software Applications, Microsoft Outlook, Data Transmissions, Microsoft Office, Computer Equipment, Information Technology
- **Published:** September 5, 2026
- **Apply:** https://ats.hireitpeople.com/candidate/apply/41193-help-desk-analyst

## About the Role

Preferred Qualifications: 3+ years experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 10, Active Directory, COTS applications.

Work Schedule: The candidate must be local to Atlanta and be able to come to the office every day to work.

## Description

* Helpdesk Analyst Hands - on computer technical support for our internal users.

General Description:

 * Provide technical assistance to computer users. Answer questions and resolve computer problems for users in person, via telephone and electronically.
 * Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
 * Coordinate and work with third party support vendors in providing assistance to computer users for a variety of technical issues including networking, end user computer hardware, communications and applications.
 * Create incident tickets and change request tickets within a ticket management tool, monitor ticket queues and escalation of tickets beyond SLAs., * Oversee the daily performance of computer systems and applications.
 * Answer user inquiries regarding computer software or hardware operation to resolve problems.
 * Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLAs until resolved.
 * Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
 * Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
 * Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
 * Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
 * Refer major hardware or software problems or defective products to third party support vendors for service.
 * Develop training materials and procedures, or train users in the proper use of hardware or software.
 * Confer with staff, users, and management to establish requirements for new systems or modifications.


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