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# Supervisor, IT User Support

- **Company:** GXO Logistics
- **Location:** Los Angeles, CA, United States
- **Experience:** Experienced
- **Salary:** $72,338.0 - $90,422.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Desktop Computing, IT Management, Tablet Computers, Information Technology
- **Published:** September 5, 2026
- **Apply:** https://jobs.localjobnetwork.com/apply/add/82389032/1

## About the Role

* Bachelor's degree or equivalent related work or military experience
 * 3 years of experience supporting a corporate, warehouse or networked computer environment
 * Willingness to work a variety of shifts, which may include weekends

It'd be great if you also have:

 * Supervisory experience in a fast-paced contact center environment
 * Ability to troubleshoot and configure Windows PCs and tablets, RF devices and other handheld terminals
 * Ability to troubleshoot and configure printers including multifunction, laser, fax, barcode label, dot matrix and high-volume scanners
 * 7 years of experience installing, troubleshooting and supporting corporate AV equipment, building, deploying and troubleshooting desktop computers in a corporate environment
 * 7-10 years of experience supporting Microsoft Windows OS and telephony equipment

We engineer faster, smarter, leaner supply chains.

## Description

As the Supervisor of IT User Support, you will be responsible for supporting and maintaining the IT infrastructure at GXO Supply Chain warehouses, plants and distribution facilities in North America. You will interface directly with other GXO employees and customers and provide excellent customer service, prioritization, responsiveness and technical knowledge. Become a part of our growing, dynamic team and we'll help you develop to a level that will exceed your expectations., * Identify, triage, prioritize and resolve Level 1 & 2 Incidents within our Service Level Agreement (SLA), including responding to high-priority outages outside of normal business hours

 * Escalate outages in accordance with our SLA and work as the liaison between site leadership, IT leadership and other technical teams during outages
 * Prioritize regular workload, special tasks and concurrent projects while allocating time and resources to ensure work is completed accurately, efficiently and timely
 * Ensure all systems are operating as efficiently and productively as possible; escalate issues to appropriate leadership/technical teams as needed
 * Lead local project management for site technical refreshes, end-user equipment deployments for expansions and end-user equipment deployments for site startups
 * Identify opportunities to increase accuracy to optimize resources; develop, recommend and implement solutions
 * Make technical recommendations to site leadership about problems, projects and releases


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