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# Support Analyst

- **Company:** GORILLA, LLC
- **Location:** United States (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, JIRA, Python (Programming Language), Zendesk
- **Published:** September 5, 2026
- **Apply:** https://startup.jobs/support-analyst-gorilla-co-9849843

## About the Role

* Two to three years in a technical, customer-facing role
 * Writing that is clear, warm and precise, especially under pressure
 * A structured way of narrowing down a problem, and comfort in browser dev tools
 * Enough log and error literacy to say what you expected versus what you got
 * Real experience with AI tools - including the times they've let you down
 * Nice to have: APIs, a little Python, Zendesk, Jira

## Description

At Gorilla, we build the data platform energy retailers run on. Our software helps them price, forecast and serve their customers as the grid decarbonises, giving them the financial clarity to invest confidently in a cleaner energy system., We're looking for a dedicated Support Analyst to be our first point of contact for American customers. Right now, every US ticket waits for our Belgium team to come online. You'd change that: the person US customers reach in their own morning, not several hours into someone else's afternoon., * Own first response and triage for US customers on your shift

 * Turn vague reports into reproducible cases, and hand them to engineering complete
 * Use our knowledge base, Zendesk automation and AI tooling to close routine issues fast
 * Add to the knowledge base every time you find a gap, so the next person doesn't hit the same wall
 * Grow toward independent tier-2 troubleshooting


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