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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Software Engineering Technical Leader, CX Platform - **Company:** Cisco Systems, Inc. - **Location:** New York, NY, United States - **Experience:** Expert - **Salary:** $186,900.0 - $267,700.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Computer Engineering, Continuous Delivery, Continuous Integration, Distributed Systems, Github, Machine Learning, Azure Machine Learning, Software Engineering, Software Technical Review, Information Technology, Api Design, Cisco, Jenkins, Static Application Security Testing, Dynamic Application Security Testing - **Published:** September 5, 2026 - **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/18214923?backUrl=%2Fcareer%2F18214923%2FSoftware-Engineering-Technical-Leader-Cx-Platform-California-San-Jose ## About the Role * Bachelor's degree in Computer Science, Software Engineering, Computer Engineering, Electrical Engineering, or an equivalent technical degree (e.g., Mathematics, Physics) * 8 years of related professional engineering experience (with a Bachelor's); 6 years (with a Master's); 3 years (with a PhD). * Experience designing and delivering full-stack applications in production environments. * Experience integrating AI/ML models or API-driven services into customer-facing products. * Experience setting technical standards or architectural requirements for systems used by multiple engineering teams. * Experience implementing CI/CD pipelines (e.g., Jenkins, GitHub Actions) and applying secure development lifecycles (e.g., SAST/DAST). * Experience leading technical design reviews and influencing architectural decisions through consensus across engineering groups., * Experience leading architecture reviews and driving consensus among senior or principal engineers * Experience shaping technical strategy at an organizational level, not just within a single team * Experience in one or more of: distributed systems, AI/ML platform integration, secure system design, developer experience/tooling * Experience partnering with product and design leadership on multi-quarter roadmaps ## Description In this role, you will define the technical trajectory for a platform that serves as the backbone of Cisco's most critical customer and business challenges. You will move beyond building features to designing high-performing, scalable systems that define how other engineers develop, deploy, and maintain software across the organization. By bridging the gap between cutting-edge AI/ML research and production-grade software, you will ensure our platform remains secure, cohesive, and ready to meet the evolving demands of our global users. This is an opportunity where your technical authority will be the primary driver for architectural excellence, team mentorship, and the successful delivery of multi-quarter engineering roadmaps. * Define Technical Strategy: Lead the architectural vision for the CX Platform, ensuring that AI/ML capabilities are integrated coherently across all services rather than siloed, directly supporting our long-term FY27 scalability goals. * Architectural Stewardship: Partner with product and design leadership to translate complex requirements into reliable, high-performing system designs that serve as the foundation for the entire engineering organization. * Mentorship: Serve as a technical sounding board and mentor for senior engineers, using your deep code fluency to challenge decisions, conduct rigorous design reviews, and cultivate a culture of engineering excellence through consensus and collaboration. * Operational Excellence: Standardize CI/CD practices and security protocols across the stack, ensuring that our development velocity is matched by meticulous quality standards and a seamless developer experience. ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [The Road to MLOps: How Verivox Transitioned to AWS](https://www.wearedevelopers.com/videos/1050-the-road-to-mlops-how-verivox-transitioned-to-aws) - [Innovating Developer Tools with AI: Insights from GitHub Next](https://www.wearedevelopers.com/videos/1268-innovating-developer-tools-with-ai-insights-from-github-next) - [AI Won't Fix Your Engineering Culture](https://www.wearedevelopers.com/videos/100266-ai-won-t-fix-your-engineering-culture) - [Our GitOps approach for deploying an Identity Provider and an API Gateway in a SaaS company](https://www.wearedevelopers.com/videos/776-our-gitops-approach-for-deploying-an-identity-provider-and-an-api-gateway-in-a-saas-company) - [Bringing AI Model Testing and Prompt Management to Your Codebase with GitHub Models](https://www.wearedevelopers.com/videos/1536-bringing-ai-model-testing-and-prompt-management-to-your-codebase-with-github-models) ## Related Articles - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production) - [What is Software Engineering in the Age of AI?](https://www.wearedevelopers.com/magazine/640-what-is-software-engineering-in-the-age-of-ai) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [How to Become an AI Engineer](https://www.wearedevelopers.com/magazine/331-how-to-become-an-ai-engineer) - [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence)