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# Implementation Specialist

- **Company:** Ooma, INC
- **Location:** United States (Remote available)
- **Experience:** Experienced
- **Salary:** $66,000.0 - $75,000.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Software as a Service, Dynamic Host Configuration Protocol, Virtual Private Networks (VPN), Networking Basics, Networking Cables, TCP/IP
- **Published:** September 5, 2026
- **Apply:** https://startup.jobs/implementation-specialist-ooma-9895871

## About the Role

* 2+ years Technical Customer Success or Implementation Specialist experience, with a strong preference in a SaaS or Customer Service Call Center environment
 * Knowledge of networking fundamentals (TCP/IP, DHCP, VPN)
 * Exceptional communication and presentation skills
 * Hands-on experience with inside/house wiring, structured cabling, low-voltage wiring, telecom installations, or network cabling preferred
 * Project and client management experience is an asset
 * Strong analytical, problem solving and coordinating skills to solve problems and make decisions
 * Ability to manage several concurrent tasks and switch priorities on the fly while maintaining a calm demeanor in a fast-paced environment
 * Goal-oriented self-starter with a service-oriented mindset who can work independently as well as in a team environment
 * Proven history of previous successes in a setting where minimal direction is provided
 * Excellent time management, organizational, problem solving, and analytical skills
 * Strong aptitude for technology and ability/desire to learn new software, including utilizing AI to improve day to day work

## Description

* Customer-facing voice for Ooma Enterprise tasked with providing a consistent, prompt, and high-quality level of customer service to our customers
 * Project manages and oversees the entire onboarding process including provisioning installation, and configuration of our product
 * Guide new customers through an established onboarding process, equipping them to confidently and effectively use Ooma Enterprise products
 * Troubleshoot and resolve and/or escalate customer technical issues when required
 * Set customer expectations, communicate internally to ensure tasks are on schedule, and offer suggestions to mitigate risks to avoid delays
 * Liaise with internal teams (Sales, Engineering etc.) to ensure projects are completed on time, to spec while leveraging opportunities to introduce new products/services


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