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# IT Service Desk Support

- **Company:** Unisys
- **Location:** Atlanta, GA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Exchange Server, Microsoft Office, Networking Basics, Computer Network Operations, Information Technology
- **Published:** September 5, 2026
- **Apply:** https://jobs.localjobnetwork.com/apply/add/62614021/1

## About the Role

or support change. * Identify process efficiencies within the Service Centre and to take corrective action to implement change. * Discover and document process and procedures which need to be published to the team or on the Knowledgebase. * Ability to comprehend and uphold Unisys Policies and Procedures (including time reporting, attendance, etc)

You will be successful in this role if you have:

 * Typically requires: High School diploma (Associate's Degree, professional certification(s), or license preferred), 2-4 years of related experience. * 6 months of related experience. * Education, training and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery Relevant IT qualifications to a tertiary level. * 6 months IT Service Desk experience. * 6 months previous experience providing Level 3 support for MS Office, MS Exchange and MS windows networks. * Working knowledge of data and voice network concepts * Languages: English and local languages of the countries it supports.

 * A term/condition of employment and in order to be considered for the advertised role, proof of vaccination will be required at start date.

## Description

* 1st Level telephone and other media contact support . * Strive for a high level of first contact resolution. * Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service. * Accurately document calls and incidents. * Manage time and workload to meet predetermined service levels. * Maintain data accuracy in our contact management system. * Assign incidents and requests to the correct support group. * Act as a single point of contact on incidents and problems logged. * Perform appropriate diagnostics to initiate problem management workflow process. * Provide clients with a reference number for their incident/request. * Understand various media sources that interface with the Service Desk. * Support multiple clients through customer service professionalism and insight. * Become multi-skilled as workload changes occur within the Service Centre. * Champion, implement


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