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# IT Service Desk Support

- **Company:** Unisys
- **Location:** Philadelphia, PA, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Active Directory, Microsoft Outlook, Virtual Private Networks (VPN), Network Troubleshooting, LiveChat, Networking Basics, Connectivity Problems, Information Technology
- **Published:** September 5, 2026
- **Apply:** https://jobs.localjobnetwork.com/apply/add/62614028/1

## About the Role

* 6 months of IT Service Desk experience
 * Working knowledge of data and voice network concepts
 * Education, training and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery Relevant IT qualifications
 * Understanding of Active Directory to unlock and reset passwords.
 * Strong knowledge of Network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users
 * Ability to troubleshoot and resolve email issues, specifically MS Outlook.
 * Must be US based
 * Must be able to pass background screen and drug test
 * Please note, effective January 4, 2022, our company policy requires all Unisys personnel in the U.S. to be fully vaccinated against COVID-19 in order to work at any company office, engage in any in-person activities on behalf of the company or support any federal-contractor client of Unisys. Please take this into consideration when applying.

## Description

* Initial point of contact for customers via telephone, email or live chat to provide technical support of hardware, systems, sub-systems and/or applications
 * Provides technical support of hardware, systems, sub-systems and/or applications.
 * Assists with navigating around application menus, may be required to remote into customer's computer.
 * Troubleshoot network connectivity issues, working with remote employees on a corporate network.


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