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# IT Technical Support Specialist

- **Company:** Aspen Aerogels, Inc.
- **Location:** East Providence, RI, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Software Applications, VoIP, Cyber Security, Dynamic Host Configuration Protocol, Domain Name System (DNS), Microsoft Office, Windows Servers, Network Architecture, Remote Desktop Services, Airwatch, TCP/IP, Virtual Local Area Networks, Virtual Machines, Wireless Networks, ServiceNow IT Service Management, Information Technology
- **Published:** September 5, 2026
- **Apply:** https://workforcenow.adp.com/jobs/apply/posting.html?client=aspaero&ccId=19000101_000001&type=MP&lang=en_US

## About the Role

* 5+ Years in a Desktop Support role
 * Experience with deploying Windows 7 & Windows 10 devices
 * Windows Server 2012R2, 2016
 * Understating of TCP/IP, DNS, DHCP, VLANS, and wireless networks
 * Experience with AirWatch and Mobile Device Management technologies.
 * Deployment and support of VoIP and cellular phones, iPads & mobile devices
 * Ability to support/troubleshoot MS office applications
 * Working knowledge of Active Directory Domains, Forests & Group Policy
 * Experience working with Virtual Machines and Remote Desktop Services.
 * Ability to communicate in an understandable, polite, and friendly manner, both written and verbal
 * Ability to lift computers & equipment weighing up to 70 pounds.

Certification Requirements:
Successful candidate must have CCNA and Network + Certifications

## Description

As a Technical Support Specialist , you will be responsible for resolving a variety of technical issues and answering questions that arise daily, related to the IT infrastructure and end-user computing environment at Aspen's East Providence Manufacturing facility. You will also have the opportunity to work on technical projects in a team-orientated environment. This position provides an extensive growth opportunity for the right candidate to work on 50% user support, 20% windows server, 20% IT & Cyber-security project work, and 10 % networking & infrastructure., * Support end-user software applications, hardware, and network-related issues.

 * Perform installation, training, maintenance, troubleshooting, and repair of desktop technology hardware and software
 * Support plant hardware, server, and network infrastructure.
 * Monitor and respond to incidents created in an IT ticketing system and escalate issues when necessary.
 * Maintain accurate hardware and software records for company assets
 * Develop and maintain relationships with vendors and support partners in supporting plant operations.


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