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# Principal Process Manager - Operational Readiness & Production Support

- **Company:** Capital One Financial Corporation
- **Location:** Riverwoods, IL, United States
- **Salary:** $98,900.0 - $112,900.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Data Analysis, Spreadsheets, Data Normalization, Operational Data Store, Pivot Tables, Data Processing
- **Published:** September 5, 2026
- **Apply:** https://www.themuse.com/jobs/capitalone/principal-process-manager-operational-readiness-production-support

## About the Role

* Bachelor's Degree or military experience
 * At least 3 years of experience in process management, operations or project management within financial services
 * At least 1 year of experience creating pivot tables, manipulating data and analyzing trends with Microsoft Excel or Google Sheets

Preferred Qualifications:

 * 4+ years of experience in payments, merchant networks or digital commerce

## Description

Capital One is seeking a proactive and detail-oriented Principal Process Manager to join a high-impact team supporting critical commerce networks and digital payment ecosystems. In this role, you will act as an operational Subject Matter Expert (SME) driving operational excellence and day-to-day process stability.

You will lead operational readiness for client onboarding, deliver rapid-response production support when operational issues arise, and leverage data to identify continuous process improvements. The ideal candidate possesses sharp critical thinking skills, strong spreadsheet data analysis capabilities (Excel/Google Sheets), and the interpersonal confidence to collaborate across multi-disciplinary teams.

Core Responsibilities:

 * Operational Readiness & Client Onboarding
 + Formulate operational workflows, execution scopes, and process guidelines to ensure operational readiness prior to client launches
 + Define and validate operational procedures to guarantee seamless execution as new partners and programs are onboarded

 * Production Support & Rapid Issue Resolution
 + Serve as the first line of defense for post-launch operational and production support across supported networks
 + Diagnose, troubleshoot, and resolve performance anomalies (investigating dips in approval rates, transaction flow disruptions, or operational bottlenecks)
 + Actively manage and escalate operational risks and customer-impacting issues to leadership

 * Subject Matter Expertise & Process Optimization
 + Build deep domain expertise in specific lines of business, including the Restricted Authorizations Network (RAN)
 + Analyze operational data to identify trends, pinpoint root causes, and propose value-add process enhancements and automation
 + Compare implemented operational solutions against original objectives and make required adjustments to ensure high-quality delivery

 * Data Analysis & Stakeholder Collaboration
 + Utilize advanced Excel / Google Sheets tools (pivot tables, formulas, data aggregation) to extract actionable operational insights from the data
 + Communicate complex operational concepts clearly to both technical teams and business leadership.
 + Partner with team members and cross-functional peers to align operational strategies with business execution


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