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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Governance & Service Management (PMO) - **Company:** Nabout Leidos - **Location:** United States - **Experience:** Experienced - **Salary:** $73,450.0 - $132,775.0 - **Contract:** Permanent contract - **Skills:** Apache Tomcat, Cyber Security, Executive Information Systems, IT Management, Operational Data Store, Performance Monitor, Servicenow - **Published:** September 5, 2026 - **Apply:** https://jobs.military.com/career/329437/it-governance-service-management-pmo-opportunity-supporting-tsa-tomcat-remote ## About the Role * Requires a BA degree and 4+ years of prior relevant experience or Masters with 2+ years of prior relevant experience. In lieu of degree, additional experience may be required.\n * Ability to obtain and maintain TSA Suitability\n * Ability to obtain and maintain Public Trust security clearance\n * Experience supporting IT governance, PMO, IT service management, program management, or performance-management functions in an enterprise or federal IT environment.\n * Experience with ITIL-aligned service management and governance processes.\n * Experience managing risks, issues, dependencies, corrective actions, and performance reporting.\n * Strong analytical, communication, documentation, organizational, and facilitation skills.\n * Ability to coordinate across technical, management, government, and contractor stakeholders.\n * Ability to support mission-critical operations and competing priorities.\n * ITIL 4 Foundation.\n * PMP or equivalent program-management certification preferred.\n, * Experience with ServiceNow and enterprise ITSM/ITOM environments.\n * Experience with SLA management, PMRs, executive dashboards, and operational performance reporting.\n * PMP, ITIL 4, PMI-RMP, or comparable certification.\n ## Description * Establish and maintain IT governance processes, procedures, reporting mechanisms, and management controls supporting TOMCAT service delivery.\n * Monitor SLA performance, operational metrics, service trends, and performance objectives across service areas.\n * Coordinate recurring governance forums, operational reviews, PMRs, working groups, and stakeholder meetings.\n * Maintain risk, issue, opportunity, dependency, and corrective-action registers and coordinate mitigation activities.\n * Track commitments, milestones, dependencies, deliverables, staffing considerations, and performance across assigned workstreams.\n * Develop executive dashboards, management reports, status briefings, and performance reporting.\n * Analyze operational data to identify service risks, recurring issues, performance trends, and improvement opportunities.\n * Coordinate corrective actions across PMO, service delivery, cybersecurity, engineering, quality, and other functional teams.\n * Support audit readiness, compliance reviews, quality assurance, and maintenance of supporting evidence.\n * Ensure accurate information is maintained within approved systems of record.\n * Coordinate governance activities across ITSM/ITOM, enterprise infrastructure, cybersecurity, critical incident management, project management, and other TOMCAT service areas.\n * Support transition, operational readiness, stabilization, and continual-improvement activities.\n ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [SRE Methods In an Agency Environment](https://www.wearedevelopers.com/videos/348-sre-methods-in-an-agency-environment) - [Standing on the Shoulders of Servlets - The Web of Java](https://www.wearedevelopers.com/videos/2134-standing-on-the-shoulders-of-servlets-the-web-of-java) - [Your Manager Doesn’t Come with a User Manual (But You Can Totally Write One)](https://www.wearedevelopers.com/videos/1495-your-manager-doesn-t-come-with-a-user-manual-but-you-can-totally-write-one) - [Java 21: The Revolution of Virtual Threads - A Deep Dive](https://www.wearedevelopers.com/videos/843-java-21-the-revolution-of-virtual-threads-a-deep-dive) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)