> Markdown version of [/jobs/ext/2736683-monitoring-technical-support-specialist-bilingual-spanish](https://www.wearedevelopers.com/jobs/ext/2736683-monitoring-technical-support-specialist-bilingual-spanish). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Monitoring Technical Support Specialist Bilingual Spanish - **Company:** BI Incorporated - **Location:** Carmel, IN, United States - **Experience:** Experienced - **Salary:** $41,080.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Computing Platforms, Desktop Computing, Software Engineering, Information Technology - **Published:** September 5, 2026 - **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/18215354?backUrl=%2Fcareer%2F18215354%2FMonitoring-Technical-Support-Specialist-Bilingual-Spanish-Indiana-Anderson ## About the Role * High School Diploma or GED required. * At least two (2) years' experience in an information technology support/helpdesk role preferred. * Bilingual English/Spanish required. * United States citizenship required. * Must live in the US 3 of the last 5 years (military and study abroad included) * Proficiency in Microsoft Word and Excel. * Basic knowledge of hardware and software platforms and the ability to acquire solid knowledge of Company electronic monitoring products quickly. * Intermediate level IT and troubleshooting skills. * Strong oral and written communication skills in both English and Spanish. * Ability to communicate technical concepts to a non-technical audience. * Flexibility in handling special projects and assignments. * Must be self-motivated with the ability to work independently * Strong ability to diagnose, analyze, troubleshoot and resolve technical issues. * Ability to provide technical mentoring to peers. * Ability to meet deadlines and prioritize appropriately. * Ability to work with computers and the necessary software typically used by the department. ## Description Working Conditions: Encountered on a regular basis as part of the work this job performs. * Call center environment. * Ability to work varying hours and days as necessary. * May be requested to provide coverage outside of scheduled hours. * Occasional overtime may be required., Accepts inbound phone calls from contracted agency personnel. Processes alerts according to contract requirements and provides timely, accurate and effective troubleshooting of elevated hardware and software issues with customer equipment and systems. Acts as a liaison between Monitoring Operations, Monitoring Customer Service, Training, and other departments as required., * Processes alerts and responds to customer inquiries made by phone or email including special accounts requiring a high level of service. * Accepts inbound phone calls, troubleshoots, diagnoses and escalates hardware and software issues with customer equipment and software as necessary. * Provides advanced troubleshooting and support on customer issues with hardware and software for all monitoring operations departments. * Provides communication to internal departments and management on the status of hardware and software issues being worked on. * Recommends efficiencies and/or solutions for issues with hardware and software platforms. * Ability to communicates technical troubleshooting concepts to a non-technical audience and ensure understanding. * Performs other duties as assigned. ## Related Videos - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [WebAssembly Revolution: Elevating JavaScript's Reach and Performance](https://www.wearedevelopers.com/videos/1149-webassembly-revolution-elevating-javascript-s-reach-and-performance) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [From Tables to Graphs in Minutes: Supercharging Kusto Graph Analytics with AI-Powered Development](https://www.wearedevelopers.com/videos/1543-from-tables-to-graphs-in-minutes-supercharging-kusto-graph-analytics-with-ai-powered-development) ## Related Articles - [Spanish Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/353-spanish-business-culture-and-etiquette) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)