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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Production Support Engineer (Java/Golang) - **Company:** UST Inc - **Location:** Richmond, VA, United States - **Experience:** Expert - **Salary:** $72,000.0 - $108,000.0 - **Contract:** Temporary contract - **Skills:** Java (Programming Language), JIRA, Databases, Software Debugging, DevOps, Middleware, Monitoring of Systems, Log Analysis, Reliability Engineering, Datadog, System Availability, Reliability of Systems, Kubernetes, Data Analytics, Apache Kafka, Cloudwatch, Splunk, Servicenow, Golang - **Published:** September 5, 2026 - **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/18218932?backUrl=%2Fcareer%2F18218932%2FSenior-Production-Support-Engineer-Java-Golang-Virginia-Richmond ## About the Role * A strong analytical thinker with excellent troubleshooting and debugging skills * A decisive problem-solver who can remain calm and focused under pressure in production environments * Highly motivated and driven to ensure high availability and reliability of critical applications * Proactive in identifying issues before they impact business operations * Detail-oriented with strong attention to accuracy and thoroughness in RCA documentation * Excellent communicator who can explain complex technical issues to both technical and non-technical stakeholders * A strong collaborator who thrives coordinating across multiple teams and departments * Self-directed and capable of managing multiple incidents and priorities simultaneously * Committed to continuous learning and staying current with new technologies and tools * Passionate about operational excellence and DevOps practices * Resourceful and creative in finding innovative solutions to complex infrastructure challenges * Takes full ownership of incidents from detection through resolution and post-incident review * Driven by a commitment to delivering business value through system reliability * Transparent and accountable in your communication, especially during critical incidents * Customer-focused with genuine concern for business impact and user experience * Comfortable working in a fast-paced, high-pressure production environment * Collaborative and team-oriented; you seek input and share knowledge generously * Data-driven in your decision-making, relying on metrics and logs for insights * Proactive in automating manual tasks and improving operational efficiency * Professional and credible in high-stakes incident coordination and stakeholder interactions * Committed to establishing and maintaining strong relationships with development and infrastructure teams, Incident Management, Service Level Management, ServiceNow, Apache Kafka, Change Management, Kubernetes ## Description UST is searching for a Senior Production Support Engineer (Java/Golang) who will provide L2/L3 production support for Java and Golang-based applications. The opportunity: * Monitor application health, performance, and availability 24/7 * Investigate and resolve production incidents within SLA timelines * Perform root cause analysis (RCA) and implement preventive measures * Troubleshoot application, middleware, database, and infrastructure issues * Analyze logs and metrics using monitoring tools (Datadog, Splunk, CloudWatch) * Support production releases, deployments, and change management activities * Coordinate with Development, QA, Infrastructure, SRE, and Business teams during incidents * Participate in on-call support rotation and major incident management * Automate repetitive support activities using scripting and tools * Drive production defect resolution and cross-team action plans to closure * Ensure compliance with operational and security standards * Maintain production leadership and end-to-end operational ownership * Handle ServiceNow/Jira tickets and track SLAs and KPIs * Coordinate major incident response and stakeholder communication * Document incidents, solutions, and lessons learned * Continuously improve monitoring, ing, and automation capabilities This position description identifies the responsibilities and tasks typically associated with the performance of the position. 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