> Markdown version of [/jobs/ext/2736737-it-support-technician-ii](https://www.wearedevelopers.com/jobs/ext/2736737-it-support-technician-ii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician II - **Company:** THE PHOENIX - **Location:** Phoenix, AZ, United States - **Experience:** Experienced - **Salary:** $54,080.0 - $66,560.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, VoIP, Software as a Service, Computer Networks, Desktop Computing, Multi-Factor Authentication, Network Administration, Azure Active Directory, Software Deployment, Wi-Fi Technology, Internet Protocol Telephony, Software Troubleshooting, Wireless Devices, Microsoft InTune, User Accounts - **Published:** September 5, 2026 - **Apply:** https://www.ultimatejobs.com/jobs/666482520/apply ## About the Role * A natural problem solver, you enjoy digging into complex technical issues, finding the root cause, and seeing problems through to resolution. * A patient communicator, you enjoy helping people and can make technical information understandable to users at all levels. * A detail-oriented organizer, you take a methodical approach to your work and can manage multiple priorities without losing track of the details. * A collaborative technical resource, you're comfortable working independently while also sharing your knowledge, mentoring others, and partnering with internal and external teams. * A committed Christian, you are energized by spreading God's Word and growing His Kingdom., * Associate's degree in an IT-related field preferred; equivalent experience or relevant certifications may be considered in lieu of a degree. * 2-3 years of experience in IT support, end-user computing, or systems administration. * Hands-on experience with Microsoft 365, Microsoft Entra ID (Azure AD), and Microsoft Intune. * Experience administering SaaS applications and VoIP phone systems. * Exposure to server, Wi-Fi, and network administration in a business environment preferred. * Relevant certifications such as CompTIA A+, Network+, Security+, or Microsoft 365 Fundamentals preferred. * Strong troubleshooting, problem-solving, communication, and customer service skills. * Ability to work independently, manage multiple priorities, and provide guidance to junior technical staff. * A solid and credible Christian witness and lifestyle that exemplifies Christ in character and actions. ## Description * Independently resolve routine and escalated technical support requests, troubleshooting hardware, software, application, and connectivity issues. * Manage end-user devices through Microsoft Intune, including provisioning, configuration, patching, compliance, application deployment, and lifecycle management. * Administer Microsoft 365, Active Directory, Microsoft Entra ID, and other SaaS applications, including user accounts, licensing, password, and multi-factor authentication support. * Configure, maintain, and troubleshoot technology systems including computers, network printers, VoIP phones, wireless equipment, cameras, and teleconference equipment. * Support Wi-Fi, network, server, and infrastructure operations in partnership with the IT Manager and managed Service Provider. * Maintain accurate IT equipment and software inventories and create technical documentation, standard operating procedures, and knowledge base resources. * Provide guidance, training, and mentorship to IT Support Technicians and end users on technology, applications, and best practices. * Support audio-visual equipment for PRM events, including setup, troubleshooting, and takedown. * Stay current on emerging technologies and recommend tools and process improvements that support the Mission's technology needs. * Participate in devotions, prayers, or other organizational activities that promote a credible Christian witness and lifestyle. ## Related Videos - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Fingerboard to Keyboard: Transposing One Profession to Another](https://www.wearedevelopers.com/videos/868-fingerboard-to-keyboard-transposing-one-profession-to-another) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)