> Markdown version of [/jobs/ext/2737156-service-desk-mobile-and-desktop-and-vtc-tier-iii](https://www.wearedevelopers.com/jobs/ext/2737156-service-desk-mobile-and-desktop-and-vtc-tier-iii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Service Desk Mobile and Desktop and VTC Tier III

- **Company:** Mindbank Consulting Group, LLC
- **Location:** Washington, VA, United States
- **Experience:** Experienced
- **Salary:** $85,000.0 - $90,000.0
- **Contract:** Permanent contract
- **Skills:** Data Analysis, Web Applications, Tablet Computers, Guidewire PolicyCenter, SC Clearance, Information Technology, Wireless Technologies, Laptops
- **Published:** September 5, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9145455/service-desk-mobile-and-desktop-and-vtc-tier-iii

## About the Role

Must have a Security+ Certification that is up to date.
Must have an active Secret clearance.
Must have 7 years of IT experience.
Must have 4 years of specialized experience in PC and mobile devices and wireless technologies including expert knowledge of PC operating systems, networking and mail standards and experience working with a team in a help desk environment.
Must have experience with Navy Trusted Agent for issuing SIPR Tokens.
Must have some leadership experience to assist with the helpdesk on tasks, projects and client's initiatives.
Must demonstrate the ability to communicate orally and in writing well.
Must have a positive customer service attitude.

## Description

Serves as the point of contact for escalated Tier III troubleshooting of PC h/w and s/w, desktop, laptops and printer problems and network applications.
Performs in-depth analysis, diagnosis and resolution of desktop and workstations and laptops.
Perform support and trouble shooting for mobile devices, iPhones, Android, iPad, tablets
Able to support and backfill Video Teleconference (VTC) and Wireless technician with experience working in both areas.
Work with tokens and be a Navy Trusted Agent for issuing SIPR Tokens.


## Related Videos

- [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail)
- [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app)
- [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone)
- [Data Science on Software Data](https://www.wearedevelopers.com/videos/162-data-science-on-software-data)
- [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers)
- [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org)

## Related Articles

- [Dev Digest 134 - Where pixels sing?](https://www.wearedevelopers.com/magazine/477-dev-digest-134-where-pixels-sing)
- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)
- [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany)
- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)