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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Specialist Production Services Application Support - **Company:** Hispanic Technology Executive Council - **Location:** New York, NY, United States - **Experience:** Expert - **Salary:** $216,000.0 - **Contract:** Permanent contract - **Skills:** Java (Programming Language), .NET Framework, Microsoft Windows, CA Workload Automation Ae, Unix, Cloud Computing, Databases, Data Warehousing, Linux, DevOps, Disaster Recovery, Monitoring of Systems, Job Scheduling, Python (Programming Language), Unix Shell, Ansible, Prometheus, Selenium, Web Services, Scripting, Information Technology, Apache Kafka, Restful APIs, Splunk, Control M - **Published:** September 5, 2026 - **Apply:** https://jobs.localjobnetwork.com/apply/add/74688633/1 ## About the Role * Experience, 5+ years of hands-on experience in the Production Services in a Financial Services or equivalent professional environment. * Experience in Middle office or trading environment. * Possess good organizational skills and a keen attention to detail to anticipate any potential issues. * High sense of urgency as it pertains to business needs, ability to multitask and work in a high input environment. * Experience and participation in Disaster Recovery exercises. * Experience in providing support for different technologies and platforms (Windows, Linux, Cloud, Rest Service, Webservice, MQs, Kafka etc ). * Experience in Automation improvements (Scripting, DevOps). * Good technical knowledge in supporting Java, .Net, Unix Shell script, Datawarehouse based applications. * Good knowledge and working experience on automation\monitoring tools like Ansible, Selenium, Moogsoft, Thousandeyes, Prometheus, etc., * Strong hands-on experience in UNIX and Scripting knowledge (python, shell). * Working knowledge of SQL Databases & basic network configuration. * Batch Monitoring & Job scheduling tools like ESP, Autosys & Control M. * Good working experience in setting up and using monitoring tools (App D, Splunk, MoogSoft). * Willingness to work in shifts and weekends on a rotational basis. ## Description * Lead the production support team and work closely with the Liquidity and Margin Services businesses and Engineering teams to administer and support applications and workflows used by them. * Build, manage and cultivate relationships with all internal and external technology stakeholders and departments, including middle office and operations, compliance as well as external technology providers to the firm. * Investigate, manage and drive solutions to technological issues for our business partners to provide top tier service, timely restoration and response times for our partners. * Manage and provide production oversight and control functions to improve stability and awareness of all changes to the production environment. * Learn and participate in the development, deployment and utilization of various monitoring systems to improve issue visibility and provide proactive high-quality support. * Work and collaborate as part of a dynamic and fast paced global team to support an international business across the globe. * Ensure knowledge base is maintained and updated regularly for smooth operations. * Involve in preparation and execution of the resiliency efforts within the firm., Manages a medium to large-sized or multiple small teams responsible for Production Services activities. Develops business plans and implements long range projects.Works with the other leads, supporting technology teams and customers to determine an understanding of the work and expectations required to be delivered by the team. Manages resources and assigns tasks to the team members. Assists team members in delivering outputs as needed. Prepares and distributes ad-hoc and scheduled reports. Uses a data driven approach to work with all stakeholders in order to bring about continuous process improvements, create plans to bridge process gaps, and produce data driven analyses to measure critical success factors and key performance indicators across relevant processes and services.Manages a team of analysts. Coaches, trains and guides stakeholders and team members. Motivates analysts to maximize their contributions and encourage professional growth.Participates in the recruiting process; instructs, assigns, directs and reviews the work of the team; prepares performance reviews and provides ongoing feedback.Establishes and ensures compliance with policies and procedures for activities within the group.Implements and leads strategic projects consistent with long-range Production Services plans. Contributes to the achievement of related teams' objectivesMODIFIED BASED UPON LOCAL REGULATIONS/REQUIREMENTSBachelor's degree in computer science or a related discipline, or equivalent work experience required; advanced degree preferred10-12 years of related experience required; experience in the securities or financial services industry is a plus. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. 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