> Markdown version of [/jobs/ext/2737519-discovery-implementation-lead-il](https://www.wearedevelopers.com/jobs/ext/2737519-discovery-implementation-lead-il). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Discovery Implementation Lead (IL) - **Company:** Bswift LLC - **Location:** United States (Remote available) - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Software as a Service, Microsoft Office, Pivot Tables, HR Software - **Published:** September 5, 2026 - **Apply:** https://startup.jobs/implementation-discovery-lead-evive-bswift-9845626 ## About the Role * Bachelor's degree in business administration or related field * 3+ years of client relationship, consulting, or implementation experience * Experience with benefits and implementation processes/methods * Excellent written and verbal communication skills * Proven success developing strong client and broker relationships * Strong customer service orientation * High productivity, reliability, organization, and thoroughness * Ability to work independently and as part of a team * Ability to make timely decisions in a fast paced, ambiguous environment * Strong analytical skills and ability to use data strategically * Proactive approach to problem solving and process improvement * Advanced MS Excel skills (VLOOKUPs, pivot tables, data summaries) * Proficiency in additional MS Office applications * Willingness to travel as needed NICE TO HAVE (Preferred Education and Experience): * Experience in HR technology, benefits administration software, or related SaaS environments * Experience mentoring or training junior team members * Background in process improvement or workflow optimization ## Description The Discovery Implementation Lead (IL) is responsible for helping bswift meet and exceed client expectations by supporting consumers on our best in class HR software and services. Working closely with the Discovery Implementation leader, this role owns the client onboarding experience-gathering requirements, consulting on best practices, coordinating specialized needs, and ensuring high quality delivery from hire through finalized requirements and transition to client care. WHAT YOU WILL BE RESPONSIBLE FOR (Essential Functions): Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. * Own multiple areas of discovery during implementation, including but not limited to: o Evive requirements templates o Benefits Class Matrix o Plan Requirements o Enrollment rules o Digital Experience o Inbound files o Outbound files o Coordination with internal COEs and other implementation teams * Proactively consult clients on best practices and serve as a subject matter expert on system and process changes. * Research and recommend system enhancements based on client needs; assist Product Managers and Developers in developing enhancement specifications. * Collaborate with internal teams to ensure all scoped services have requirements gathered and finalized. * Manage client expectations by anticipating issues and establishing realistic timelines. * Research, resolve, and respond to client inquiries related to system or process gaps. * Continuously refine and improve the discovery process for efficiency. * Identify project risks and escalate appropriately. * Develop and implement strategies to improve client and broker satisfaction. * Stay current with industry trends and recommend improvements to the company's client service approach. * Mentor and coach Implementation Analysts on deliverables. ## Related Videos - [What if your HR software adapted to you, not the other way around?](https://www.wearedevelopers.com/videos/100259-what-if-your-hr-software-adapted-to-you-not-the-other-way-around) - [What If We Designed Employee Experience Like a Customer Journey?](https://www.wearedevelopers.com/videos/1824-what-if-we-designed-employee-experience-like-a-customer-journey) - [Beyond Dashboards: Fixing Text-to-SQL with Semantic RAG](https://www.wearedevelopers.com/videos/2036-beyond-dashboards-fixing-text-to-sql-with-semantic-rag) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Key HR Trends in 2024: Overcoming a Year of Emotional Disconnect](https://www.wearedevelopers.com/videos/1271-key-hr-trends-in-2024-overcoming-a-year-of-emotional-disconnect) - [Get Your Stack Together: Building the Right Recruiting Tech](https://www.wearedevelopers.com/videos/1295-get-your-stack-together-building-the-right-recruiting-tech) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Tips on mastering remote job interviews](https://www.wearedevelopers.com/magazine/23-tips-on-mastering-remote-job-interviews)