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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Analyst for Service Desk - **Company:** Barnard College - **Location:** New York, NY, United States - **Salary:** $52,000.0 - $60,320.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, Information Systems, Desktop Computing, Web Browsers, Issue Tracking Systems, Virtual Private Networks (VPN), Microsoft Office, Windows Desktop, Wi-Fi Technology, Information Technology, Gsuite - **Published:** September 5, 2026 - **Apply:** https://www.careerbuilder.com/job-details/it-analyst-for-service-desk-new-york-ny--42dbb1ab-2cdf-460e-bf88-b8f6025cb96a ## About the Role Knowledge, Skills & Abilities: * Ability to complete assigned tasks with precision and accuracy. * Strong troubleshooting skills and ability to determine resolution versus escalation. * Ability to interact positively and appropriately with a wide variety of users. * Excellent verbal and written communication skills. * Ability to clearly explain technical concepts to non-technical users. * Ability to manage multiple requests in a high-volume, customer-facing environment., * College degree with 1 year of experience in customer service and/or desktop computer setup/support or equivalent technical experience and training. * Familiarity with Windows and macOS. * Familiarity with common user software environments (e.g., Gmail, Microsoft Office, web browsers, email applications, VPN tools, etc.). Preferred Qualifications: * Experience with ticketing systems (TeamDynamix preferred). * Experience providing remote technical support. Work Conditions: * This job is an on-site, in-person role that requires face-to-face interaction with many constituents. * Ability to perform customary office tasks such as sitting, walking, standing, computing, and answering the telephone for moderate to prolonged periods of time; light to moderate reaching, bending and lifting., Analysis Skills, Budgeting, Communication Skills, Computer Systems, Customer Relations, Customer Service Management, Customer Support/Service, Desktop PC, Detail Oriented, Documentation, Establish Priorities, Identify Issues, Information Technology & Information Systems, Knowledge Base, Mac Operating System, Microsoft Office, Microsoft Windows Operating System, Microsoft Windows System Administration, Presentation/Verbal Skills, Problem Solving Skills, Systems Administration/Management, Technical Support, Telephone Skills, VPN (Virtual Private Network), Web Browsers, Workplace Issues, Writing Skills ## Description Reporting to the IT Support Manager, the Support Analyst is a customer service and front-line technical support professional that performs intake on student, faculty and staff IT issues, as well as assisting with other duties and projects as assigned. The position is on-campus, 9 am-5 pm Mon-Fri. In addition to intake and ticket creation, the Analyst performs first-level troubleshooting and independently resolves routine technical issues that do not require escalation, while escalating more complex matters with appropriate documentation., * Staff the Front Desk Operations and serve as the first point of contact for walk-in, email, and phone clients. * Create, document, categorize, and prioritize tickets in TeamDynamix with accuracy and attention to detail. * Perform structured intake and apply first-level troubleshooting across Windows and macOS computer systems. * Independently resolve routine access and workstation-related issues that do not require escalation, including password resets, MFA/DUO configuration, email support, VPN connectivity, printer access, software installation, Wi-Fi connectivity, and basic troubleshooting. * Provide remote and in-person technical support for on-campus and remote users. * Investigate user issues by reviewing prior tickets, internal documentation, knowledge base articles, and other relevant systems to ensure continuity and informed resolution. * Escalate complex issues to appropriate resolver groups with clear and thorough documentation. * Identify and bring attention to recurring issues, patterns, or potential service disruptions. * Provide users with written instructions and direct them to relevant knowledge base resources and institutional technology policies to promote self-service. * Maintain familiarity with Barnard and Columbia University systems and processes to appropriately guide faculty and staff to CUIT resources when applicable. * Provide feedback to update BCIT knowledge base. * Perform additional duties and responsibilities as assigned. ## Related Videos - [Blazor Unleashed: The Future of .NET Web Development](https://www.wearedevelopers.com/videos/1564-blazor-unleashed-the-future-of-net-web-development) - [How Web AI Can Power the Agentic Web - Jason Mayes (Google)](https://www.wearedevelopers.com/videos/1896-how-web-ai-can-power-the-agentic-web-jason-mayes-google) - [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech) - [WinForms Meets WPF: The Hybrid Path to Modern Desktop Applications](https://www.wearedevelopers.com/videos/2040-winforms-meets-wpf-the-hybrid-path-to-modern-desktop-applications) - [Privacy-first in-browser Generative AI web apps: offline-ready, future-proof, standards-based](https://www.wearedevelopers.com/videos/1572-privacy-first-in-browser-generative-ai-web-apps-offline-ready-future-proof-standards-based) - [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing) ## Related Articles - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)