> Markdown version of [/jobs/ext/2737819-technical-support-specialist-ii-hybrid](https://www.wearedevelopers.com/jobs/ext/2737819-technical-support-specialist-ii-hybrid). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Specialist II (Hybrid) - **Company:** Serigor Inc - **Location:** Arlington, VA, United States - **Experience:** Experienced - **Salary:** $49,920.0 - **Contract:** Temporary to permanent - **Skills:** HTML, Microsoft Excel, Geographic Information Systems, Application Programming Interfaces (APIs), Amazon Web Services, HTML5, Microsoft Azure, Cascading Style Sheets (CSS), Chrome OS, Computerized Maintenance Management Systems, Databases, Drupal, Issue Tracking Systems, JSON, Node.Js, OAuth, Salesforce.Com, Security Assertion Markup Language (SAML), Microsoft SharePoint, Web Applications, Google Cloud, Office365, Swift (Programming Language), Git, AngularJS, Workday - **Published:** September 5, 2026 - **Apply:** https://www.careerjet.com/jobad/us4c00ba57c909eb9f507da2952160c0a2 ## About the Role * Progressive and continuous experience providing technical support. * Seasoned resolving complex troubleshooting, tracking, and analyzing logs. * Experienced coordinating with third-party components (AWS, GCP, CBP, Airlines Departure Control Systems support, Airport IT Help Desk) * Working knowledge of Node.js, Angular, application security framework, Ionic, JavaScript Object Notation [JSON], real-time databases, Hyper Text Markup Language [HTML5], CSS3, GIT, Web Application Program Interfacing [API], Chrome OS, Drupal, Workday, Salesforce, LocusLabs, AWS, Swift, Azure, Google Cloud, SharePoint, O365, GIS, EAM/CMMS, CLMS, PLC and BAS, MUFIDS, CUPPS, IoT, airports systems, SAML2.0, OAuth 2.0, and other Web Authentication and Authorization techniques. * Comfortable conducting ad-hoc training for end-users and product demonstrations., * 3 years of progressive and continuous experience providing technical support. ## Description The Client seeks Technical Support Specialists II that are highly skilled in installation, configuration, and basic network troubleshooting. Technicians must have real hands-on experience, strong reading skills, speaking skills, and physical working ability. Work requires technicians to climb desks, follow technical SOP, troubleshoot basic operating system issues, and communicate effectively with customers and team. In addition, technicians should have experience with a ticketing system and excel knowledge, I.e., basic formatting and formulas. Work Hours: * Technical Support Specialists II support Tier 2 operations for the Airports Authority Airport Technologies Support Services (ATSS) which Operates 24 hours per day, 7 days per week, 365 days per year. On occasion, the selected candidate may be asked to work outside of their regularly scheduled hours to provide coverage as needed. * This position requires flexibility to work various shifts across a 24-hour period. The possible shifts during the 24-hour period are below. This position will normally be from 8:00 AM 4:30 PM (5 days a week). However, this is a 24-hour operation, and the candidate might be asked to work a different shift, based on the list below, due to operation necessity. . Standard Schedule (8-hour shifts): * 8:00 AM 4:30 PM * 12:00 PM 8:30 PM * 10:00 PM 6:30 AM Alternative Schedule (10-hour shift): * 5:00 AM 3:30 PM (4 days per week) * 8:00 PM 6:30 AM (4 days a week) All shifts include a 30-minute unpaid lunch break. Work Locations: * Contracted personnel will work at Client and need reliable transportation to travel between the campuses. Appropriate access badges and onsite parking hang tags are necessary for the work. * This position requires a vehicle to travel between campuses. * This position requires AOA security access badging. ## Related Videos - [How a Small Team Shrank a Microsoft Monorepo by 94%](https://www.wearedevelopers.com/videos/1236-how-a-small-team-shrank-a-microsoft-monorepo-by-94) - [Tips and Tricks for Working with JSON](https://www.wearedevelopers.com/videos/1229-tips-and-tricks-for-working-with-json) - [The Resilience of the World Wide Web](https://www.wearedevelopers.com/videos/1281-the-resilience-of-the-world-wide-web) - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [Git for Code Reviews](https://www.wearedevelopers.com/videos/429-git-for-code-reviews) - [Crew Management System for Airlines: Plan duties for pilots & flight attendants worldwide](https://www.wearedevelopers.com/videos/1444-crew-management-system-for-airlines-plan-duties-for-pilots-flight-attendants-worldwide) ## Related Articles - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Dev Digest 131 - AI'm not sure about OSS](https://www.wearedevelopers.com/magazine/472-dev-digest-131-ai-m-not-sure-about-oss) - [Dev Digest 119 - ❤️ === ❤️](https://www.wearedevelopers.com/magazine/454-dev-digest-119) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again)