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# IT - Application Support Specialist

- **Company:** Axelon Services View all jobs
- **Location:** Exeter, NH, United States
- **Contract:** Temporary to permanent
- **Skills:** JIRA, Mainframes, Information Technology, Splunk, Appdynamics, Guidewire, Servicenow
- **Published:** September 5, 2026
- **Apply:** https://www.careerjet.com/job/us1088f93f4b2c7179ce2f498d308548e4/eaa

## About the Role

* Minimum 5 years of IT experience.
 * Experience with ticket systems (Remedy, ServiceNow, Jira) and knowledge bases required.

Preferred Skills:

 * 1 year Insurance experience preferred.
 * Mainframe, Guidewire Suites, NexThink, AppDynamics, and/or Splunk experience a plus.

## Description

* Under close supervision, provides application support to internal users by applying analytical and technical problem-solving skills to triage user incident tickets.
 * Analyzes low to moderate complexity technical and business problems using general knowledge of industry, business operations, business products, business process, data, architecture, vendor integration, and application connectivity.
 * Provides end-user notices of real-time issues within the environment.
 * Collaborates with more senior team members and other support teams to identify defects and user impact.
 * Seeks to understand new functionality being implemented for monthly releases.
 * Identifies opportunities for continuous improvement.
 * Adheres to metric-driven objectives including time to resolve and number of closures per day.
 * Participates daily in all required team and support group meetings.


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