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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Technician - **Company:** Reed - **Location:** London, UK - **Experience:** Starter - **Salary:** £35,000.0 - £45,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Software Documentation, Cyber Security, Desktop Computing, Local Area Networks, Microsoft Office, Networking Basics, Remote Access Technology, Wi-Fi Technology, Network Routers, Office365, Laptops, Hardware Infrastructure - **Published:** September 6, 2026 - **Apply:** https://www.adzuna.co.uk/jobs/details/5871838768 ## About the Role * 1-3 years of experience in an IT Support or Desktop Support role, with enterprise or multi-site experience preferred. * Strong hands-on experience with PC and laptop hardware maintenance and troubleshooting. * Good understanding of Windows OS (Windows 7/10/11) and Microsoft 365 environments. * Basic networking knowledge, including LAN, Wi-Fi, switches, and routers. * Awareness of GDPR and experience working under information security policies. * Excellent communication skills with the ability to support users of varying technical levels. * Strong problem-solving skills, with the ability to stay organised and manage multiple issues simultaneously. * Customer-focused mindset with a proactive, service-oriented approach. ## Description * Provide 1st and 2nd line IT support for our head office and dealer network users. * Support and maintain desktops, laptops, printers, scanners, meeting-room equipment, and other peripherals. * Diagnose, repair, and replace hardware components, and carry out preventive maintenance. * Manage IT asset inventory, including procurement, deployment, and lifecycle tracking. * Install, configure, and maintain Windows 7/10/11 and Microsoft 365 applications. * Support Microsoft 365 user account creation, permissions, licensing, and configuration. * Assist with onboarding and offboarding processes, including accounts, devices, and access. * Provide user training and promote best practices across our organisation and retail network. * Support basic network troubleshooting for LAN, Wi-Fi, switches, routers, and cabling. * Liaise with external vendors for network or infrastructure escalations. * Support our dealer network, including retail systems, remote access, and OEM applications. * Assist with the rollout of dealer-facing systems and digital retail tools such as DMS, CRM, and diagnostics platforms. * Follow IT security guidelines and help enforce compliance aligned with GDPR, ICMS, and internal policies. * Maintain documentation, SOPs, and user guides, and contribute to knowledge base development. * Support periodic audits, security checks, and system access reviews. Technologies: * CRM * DMS * Hardware * Support * LAN * Microsoft 365 * Network * Security * Windows * Office 365, We are a West London-based organisation offering a full-time IT Technician role with an annual salary of £35,000 to £45,000. This is a hands-on, hardware-focused support position in a fast-paced environment, supporting both our head office staff and dealer network. We work with a range of devices, networks, and Microsoft 365, and we value experience gained in large enterprises or multi-site businesses. 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