> Markdown version of [/jobs/ext/2739115-technical-support-engineer](https://www.wearedevelopers.com/jobs/ext/2739115-technical-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Engineer - **Company:** Emplyfy - **Location:** Denham, UK (Remote available) - **Experience:** Expert - **Salary:** £30,000.0 - £40,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Macintosh Computers, Microsoft Azure, Dynamic Host Configuration Protocol, Domain Name System (DNS), Local Security Policy, Windows Servers, Microsoft SharePoint, TCP/IP, Virtual Local Area Networks, Network Routers, Firewalls (Computer Science), Microsoft InTune, Information Technology - **Published:** September 6, 2026 - **Apply:** https://www.adzuna.co.uk/jobs/details/5872802401 ## About the Role You should have a minimum of 5 years' relevant IT experience and be comfortable working across a broad technical environment, including: * Cyber Essentials and GDPR security standards, with hands-on implementation experience (mandatory). * Microsoft 365, including Email, SharePoint, Teams and OneDrive (mandatory). * Intune, RMM technologies and telephone systems. * Installation and maintenance of networks, including switches, routers, APs, DHCP, DNS, TCP/IP, VLANs and firewalls. * Working alongside external suppliers and service providers to resolve technical matters. * Following established procedures and recognised IT best practices. * Windows Server 2016, 2019 and 2022, including Group Policy and security settings. * Azure administration and implementation. * Windows 10, Windows 11 and Mac systems. * Client-specific builds, imaging and deployment. * Strong communication skills and a customer-focused approach. * The ability to investigate and resolve technical problems with minimal supervision. * A collaborative and reliable approach to teamwork. ## Description Our client is an established international high-tech organisation and fully-fledged Managed Service Provider supporting a diverse range of well-known businesses. They are seeking an experienced Technical Support Engineer who can provide dependable technical support while confidently handling hands-on work at customer locations. This is a practical and varied position for someone who enjoys troubleshooting, working with different technologies and providing a high level of service to customers. What You'll Be Doing * Take ownership of customer technical queries and provide appropriate support. * Travel to customer sites to investigate faults, implement fixes and complete maintenance activities. * Manage incoming support tickets and requests through the Service Desk platform. * Keep customers informed about progress and resolution times in accordance with SLAs. * Escalate serious or business-critical incidents when required. * Plan and manage daily priorities to ensure work is completed efficiently. * Monitor customer systems and environments and ensure their technology continues to support business requirements. * Install, configure, test, maintain and repair IT equipment and software. * Maintain clear records of technical activity, ticket updates and outstanding tasks. * Deal with urgent incidents both remotely and on-site. ## Related Videos - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [This Is Not Your Father's .NET](https://www.wearedevelopers.com/videos/967-this-is-not-your-father-s-net) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Introducing Digital Samba Embedded Video Conferencing API MCP Server](https://www.wearedevelopers.com/videos/1640-introducing-digital-samba-embedded-video-conferencing-api-mcp-server) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)