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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Associate, Systems and Technology Support - **Company:** Achievement First - **Location:** Greenwich, CT, United States - **Salary:** $140,000.0 - $170,000.0 - **Contract:** Internship / Graduate position - **Skills:** Data Integrity, Data Systems, Issue Tracking Systems, Microsoft Office, Zendesk, Windows Client - **Published:** September 6, 2026 - **Apply:** https://www.careerjet.com/job/usab611ce585256d7845c17c2dbe4203b7/eaa ## About the Role Skills and Characteristics * Strong technical aptitude and/or demonstrated interest in systems, data, and technology * Knowledge of Windows 10 and Microsoft Office/Office 365 * Exceptional written and verbal communication skills. * Natural customer service orientation and willingness to do "whatever it takes" * Ability to thrive in a fast-paced environment and juggle multiple workstreams * Quick learner comfortable thinking on the fly * Ability to maintain calm while operating effectively with a sense of urgency in high-pressure situations * Belief in the Achievement First mission and educational model * Maturity, humility, strong work ethic, sense of humor, and "roll-up-my-sleeves" attitude Educational Background and Work Experience * Education: Bachelor's Degree Required (B.A., B.S., B.S.N, etc.) * Travel: Quarterly travel to all five geographies. * Previous Experience * 1+ years of work experience or significant internship experience preferred * Previous customer service experience using a ticketing system (i.e., Zendesk, FreshDesk, HelpStar) preferred ## Description The mission of Achievement First is to deliver on the promise of equal educational opportunity for all of America's children. AF knows that every child-regardless of race, zip code, or economic status-deserves access to great schools. At AF, students realize their potential and develop the skills they need to graduate from high school, succeed in college, thrive in a competitive world, and serve as the next generation of leaders in their communities. At AF, students and staff embark on a shared journey to fulfill their incredible potential. Your Impact The support associate will play a critical role in supporting systems, reports, and technology which enable Achievement First schools and their leaders to track, measure, and optimize results across 33 schools in three regions. The ideal candidate has a strong interest in gaining functional exposure to the inner workings of education technology and data systems at a leading charter management network committed to using data to drive instructional improvement in its classrooms. The support associate can expect to work closely with other members of Team Systems & Data as well as Team IT. They will also have frequent opportunities to interact directly with school based operations teams and staff. Reporting directly to the Senior Director of Systems and Data Support you will be responsible for: Technical systems support for school teams (~80%) * Provide ongoing end-user support for school-facing systems, data collection tools and reports managed by Team Systems and Data * Provide back-up remote support for Tier 1 IT Issues * Air-traffic control for technical ticketing system * Liaise with teammates to troubleshoot complex queries and technical issues Achievement First is an Equal Opportunity Employer Quality Assurance and Data Gathering (~20%) * Utilize and maintain reports to audit system health and utilization * Respond to ad hoc data requests from network and school leaders in a timely manner * Ensure data integrity by supporting technical system owners in conducting quality assurance check ## Related Videos - [From Messy Queries to Scalable Systems - How Data Engineering actually works](https://www.wearedevelopers.com/videos/100203-from-messy-queries-to-scalable-systems-how-data-engineering-actually-works) - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [Exploring 5 Key Applications of AI Abundance with Blockchain Assurance](https://www.wearedevelopers.com/videos/971-exploring-5-key-applications-of-ai-abundance-with-blockchain-assurance) - [CountrPT: Startup Product Presentation](https://www.wearedevelopers.com/videos/1161-countrpt-startup-product-presentation) - [Startup Presentation: StorX - Future of Cloud Storage](https://www.wearedevelopers.com/videos/1176-startup-presentation-storx-future-of-cloud-storage) - [Fingerboard to Keyboard: Transposing One Profession to Another](https://www.wearedevelopers.com/videos/868-fingerboard-to-keyboard-transposing-one-profession-to-another) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [How to Write a CV and Interview if You Don't Fully Qualify For The Job](https://www.wearedevelopers.com/magazine/183-how-to-write-a-cv-and-interview-if-you-don-t-fully-qualify-for-the-job) - [5 Step Guide to Managing New Job Expectations](https://www.wearedevelopers.com/magazine/343-5-step-guide-to-managing-new-job-expectations) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production) - [Résumé-Driven Development: How IT trends affect the job market for software developers](https://www.wearedevelopers.com/magazine/59-resume-driven-development-how-it-trends-affect-the-job-market-for-software-developers)