> Markdown version of [/jobs/ext/2742525-customer-technical-support-specialist-i](https://www.wearedevelopers.com/jobs/ext/2742525-customer-technical-support-specialist-i). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Customer Technical Support Specialist I - **Company:** Paylocity - **Location:** Vancouver, WA, United States - **Experience:** Starter - **Salary:** $39,520.0 - **Contract:** Permanent contract - **Skills:** Microsoft Access, Databases, Firmware, Information Technology - **Published:** September 6, 2026 - **Apply:** https://recruiting.paylocity.com/Recruiting/Jobs/Apply/4482154 ## About the Role * High school diploma or equivalent required. * Advanced degree or certificate preferred. Experience * 1-2 years of experience in customer service, call center, or technical support preferred. * Experience troubleshooting hardware, software, or connected devices strongly preferred. * Experience with order management, logistics, or e-commerce processes preferred. * Experience in the fitness or consumer technology industry is a plus. Skills That Will Help You Thrive * Strong written and verbal communication skills. * Comfort navigating multiple computer systems, databases, and communication platforms at the same time. * Strong critical thinking and problem-solving skills. * Ability to prioritize tasks and manage time in a fast-paced environment. * Professionalism, adaptability, and emotional intelligence in customer interactions. * A team-oriented mindset and willingness to cross-train across functions. * Strong attention to detail and commitment to accurate documentation. Ready to Help Customers Move Forward? If you enjoy solving problems, supporting customers, and being part of a team that takes pride in delivering strong customer experience, we'd like to hear from you. Join Johnson Health Tech North America and help customers stay connected, confident, and moving. ## Description We're looking for a Customer Technical Support Specialist I who enjoys solving problems, supporting customers, and working in a fast-paced environment where no two questions are exactly the same. If you're someone who can stay calm under pressure, think through technical issues, and create a positive customer experience along the way, this could be a great fit. Why This Role Matters When a customer reaches out, they're often looking for more than a quick answer - they're looking for confidence that someone understands the issue and can help them move forward. In this role, you'll troubleshoot hardware, software, connectivity, account access, firmware, machine operation, order management, shipping, returns, warranties, and replacement requests. You'll be part problem-solver, part customer advocate, and part connector between customers and the teams that help improve our products and processes. How You'll Make an Impact Solve Customer Questions with Confidence * Troubleshoot hardware, software, connectivity, account access, firmware updates, and machine operation concerns. * Support customers through phone and email interactions with professionalism, accuracy, and empathy. * Manage order-related inquiries, including order status, shipping issues, returns, service provider visits, cancellations, warranty requests, and replacement needs. * Follow established diagnostic protocols, policies, and workflows to provide consistent and efficient support. Keep the Details Moving * Accurately document customer interactions, resolutions, and escalations in ticketing systems. * Use internal knowledgebase resources to support troubleshooting, promotions, known issues, and software updates. * Identify recurring issues and communicate trends or potential product concerns to leads, Tier 2 support, or leadership. * Meet or exceed departmental goals related to response time, resolution rate, quality, and customer satisfaction. Collaborate Across the Business * Partner with product development, quality, logistics, and other internal teams to support successful issue resolution. * Participate in cross-training and skill-building opportunities to expand your knowledge and strengthen team coverage. * Contribute ideas that help improve workflows, processes, and the overall customer experience. * Support department initiatives focused on process refinement and quality improvement. ## Related Videos - [Playing Pong on a shoulder press machine](https://www.wearedevelopers.com/videos/100140-playing-pong-on-a-shoulder-press-machine) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Blazing Accessibility Basics](https://www.wearedevelopers.com/videos/568-blazing-accessibility-basics) - [CountrPT: Startup Product Presentation](https://www.wearedevelopers.com/videos/1161-countrpt-startup-product-presentation) - [Agent Smith Gets Hardware: Autonomous IoT Hacking From Debug Port to Cloud API](https://www.wearedevelopers.com/videos/100258-agent-smith-gets-hardware-autonomous-iot-hacking-from-debug-port-to-cloud-api) - [What if your HR software adapted to you, not the other way around?](https://www.wearedevelopers.com/videos/100259-what-if-your-hr-software-adapted-to-you-not-the-other-way-around) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)