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# Technical Service Specialist (Germany)

- **Company:** Therakos
- **Location:** Frankfurt am Main, Germany (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Computer Literacy, Performance Monitor
- **Published:** September 6, 2026
- **Apply:** https://www.adzuna.de/details/5869975680

## About the Role

* Strong customer focus and teamwork aptitude with well-developed interpersonal, communication and listening skills are a must.
 * Analytical and technical mind-set with demonstrated troubleshooting skills.
 * Ability to handle multiple activities, with flexibility to adapt to urgent situations.
 * Strong organizational and time management skills.
 * Must be capable of individual initiative to prioritise and coordinate service and travels activities with team colleagues.
 * Excellent verbal and written communication skills in English, and in the local language (German). Additional knowledge of another European language would be a plus.
 * At ease in an international environment.
 * Applicants must possess a valid driver's license.

Experience: a minimum of 3-5 years' experience in maintenance of equipment, preferably in the field of Medical Devices, and computer literacy is required. Aphaeresis or similar experience would be a plus.

Education: Where applicable, the incumbent must possess education level at least at Bachelor's degree, preferably in medical technology, biomedical engineering or related field.

## Description

Within an international environment, the incumbent provides specialised-level support in the field on THERAKOS systems to ensure the highest level of customer satisfaction and enable effective delivery of Extra Corporeal Photopheresis (ECP) therapy to the patients., * Provide on-site assistance
+
o
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@ o Provide direct on-site support and troubleshooting to Therakos customers (undertake urgent/non-urgent repairs and planned maintenance as required)

o Participate in the on-site investigation of complex system issues, and maintain equipment used in clinical evaluations, field trials and demonstrations

 * Perform Therakos instruments installations

o Participate in local forecasting and planning of installations, and ensure that all installations done are successful

 * System performance monitoring

o Build intimacy with local customers, with regular visits and interactions
o Track local equipment performance and identify problems
o Communicates service status on routine basis to management and all functional departments
o Escalate market information, customer feedback and complaints, products performances, and their use to the relevant departments/technical support centre

 * Ensure mandatory upgrades

o Take responsibility to ensure that all upgrades/modifications done are successful
o Report progresses to management until completion

 * Attend to local, regional, and global Company meeting as requested
 * Respect all company policies and all applicable regulations
 * This position liaises primarily with Customer Service, Clinical Specialists and Sales teams. It may interact with R&D, Quality, Marketing, Regulatory, external distributors and third-party service providers. External collaboration includes HCPs. Collaboration across a matrix organization is required.


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