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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support & Infrastructure Engineer - **Company:** Emplyfy - **Location:** Pangbourne, UK (Remote available) - **Experience:** Expert - **Salary:** £30,000.0 - £40,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, Systems Engineering, Microsoft Azure, Microsoft Online Services, System Configuration, Dynamic Host Configuration Protocol, Domain Name System (DNS), Windows Servers, Network Architecture, Microsoft SharePoint, TCP/IP, Virtual Local Area Networks, Network Routers, Firewalls (Computer Science), Microsoft InTune - **Published:** September 6, 2026 - **Apply:** https://www.adzuna.co.uk/jobs/details/5872803957 ## About the Role The ideal candidate will have a minimum of 5 years' experience in a similar IT engineering role, with practical knowledge of: * Cyber Essentials and GDPR security standards, including configuration and implementation (mandatory). * Microsoft 365 services, including Email, SharePoint, Teams and OneDrive (mandatory). * Microsoft Intune, RMM solutions and telephone platforms. * Network infrastructure installation and support, including routers, switches, wireless APs, DHCP, DNS, TCP/IP, firewalls and VLANs. * Working with external suppliers and service providers to resolve technical requirements. * Applying appropriate IT procedures, controls and industry best practices. * Windows Server 2016, 2019 and 2022, including Group Policy and security policies. * Azure administration and implementation. * Windows 10, Windows 11 and Mac operating systems. * Building, imaging and configuring different customer environments. * Strong written and verbal communication skills and a professional customer-facing manner. * The ability to analyse issues, troubleshoot effectively and work independently. * A collaborative approach and the ability to contribute as part of a wider team. ## Description They are looking for a proactive and technically capable engineer who is comfortable working directly with customers, resolving technical issues and supporting IT environments both remotely and on customer premises., * Provide technical assistance to customers and act as a trusted point of contact for support matters. * Visit customer sites to investigate and resolve technical issues, perform installations and undertake planned maintenance. * Manage incidents, requests and ongoing technical tasks through the Service Desk system. * Provide customers with regular updates and ensure tickets are progressed within agreed SLAs. * Escalate critical, complex or high-priority issues to Management when appropriate. * Organise daily workloads and ensure urgent and important tasks are dealt with accordingly. * Monitor customer environments and infrastructure to ensure systems remain reliable and meet business requirements. * Install, configure, test, maintain and repair IT hardware, software and related systems. * Maintain accurate ticket information and document technical work and outstanding actions. * Respond to major incidents and priority issues both remotely and at customer locations. ## Related Videos - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [This Is Not Your Father's .NET](https://www.wearedevelopers.com/videos/967-this-is-not-your-father-s-net) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)