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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Specialist - **Company:** Emplyfy - **Location:** Berkhamsted, UK (Remote available) - **Experience:** Expert - **Salary:** £30,000.0 - £40,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Macintosh Computers, Microsoft Azure, Dynamic Host Configuration Protocol, Domain Name System (DNS), Windows Servers, Network Architecture, Microsoft SharePoint, TCP/IP, Virtual Local Area Networks, Network Routers, Firewalls (Computer Science), Microsoft InTune - **Published:** September 6, 2026 - **Apply:** https://www.adzuna.co.uk/jobs/details/5872807096 ## About the Role You should have a minimum of 5 years' experience in a similar IT position, with proven knowledge of: * Cyber Essentials and GDPR security standards and their implementation (mandatory). * Microsoft 365, including Email, SharePoint, Teams and OneDrive (mandatory). * Microsoft Intune, RMM solutions and telephone platforms. * Network infrastructure, installation and maintenance, including routers, switches, APs, DHCP, DNS, TCP/IP, VLANs and firewalls. * Working proactively alongside external service providers. * Following recognised industry standards, processes and best practices. * Windows Server 2016, 2019 and 2022, including Group Policy and security policies. * Azure administration and implementation. * Windows 10, Windows 11 and Mac environments. * Client builds, imaging and system deployment. * Strong customer-facing skills and excellent written and verbal communication. * The ability to investigate and resolve issues independently. * A cooperative, professional and team-focused approach. ## Description Are you an experienced Technical Support Specialist looking for a role where no two days are the same? Our client is an international high-tech organisation and established MSP providing technology support to a range of recognised businesses., They are looking for a motivated IT Solutions Engineer to help maintain and support customer environments. The role combines customer interaction, technical troubleshooting, infrastructure support and practical work at client locations. Key Areas of Responsibility * Provide customers with responsive and professional technical assistance. * Attend customer sites to resolve technical issues, carry out installations and complete scheduled maintenance. * Manage incoming incidents and service requests through the company's Service Desk. * Keep customers informed throughout the support process and work within SLA requirements. * Identify issues requiring escalation and bring high-priority matters to Management's attention. * Review workload and establish priorities to ensure business objectives are achieved. * Monitor customer systems and environments, ensuring technology continues to meet required business standards. * Install, configure, test, maintain and repair IT hardware and software. * Record technical activity accurately and maintain documentation for unresolved work. * Handle urgent incidents both remotely and at customer premises. ## Related Videos - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [This Is Not Your Father's .NET](https://www.wearedevelopers.com/videos/967-this-is-not-your-father-s-net) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Introducing Digital Samba Embedded Video Conferencing API MCP Server](https://www.wearedevelopers.com/videos/1640-introducing-digital-samba-embedded-video-conferencing-api-mcp-server) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)